Job Openings at Telkom Kenya - 4 Positions

Job Description

To promote Telkom products and service, identify customer needs and propose best solutions. Ensure customer satisfaction by offering excellent customer service. To achieve set sales and operations target

• Promote and sell Telkom services and products;
• Welcome customers into the shop and identify customers’ needs and propose the best solutions; optimise customers’ accounts and proactive cross-sell and up-sell;
• Proactive attitude to look for clients and use all the necessary tools to achieve results;
• Make all necessary settings on Modems, Routers, Computers, Laptops, Phones or any other devices purchased by customer in order to maximise the utilisation of data or voice services;
• Establish and improve customer relations and immediately escalate difficult situations to the shop manager;
• Ensure advanced management of merchandise stock & participate fully as required in merchandise inventory;
• Perform cash and stock management activity for products and service;
• Offer technical support and customer care to clients;
• Achieve and maintain the minimum product knowledge score of not less than 90%;
• Participate in the weekly online quiz. The variable commission will not be paid to staff who did not participate in the online weekly.

Qualifications

• Diploma/Degree in business related field, or CPA part II
• At least 1 year experience in related field ( preferably sales, customer relations or merchandising)
• Good knowledge of modern communication techniques: laptops (Windows, iOS, Linus systems), tablets, smartphones and routers
• Computer skills and internet user skills
• Honesty and integrity.
• Planning and organizing and pro-active approach.
• Team-work, communication and co-operation.
• Ability to multi-task in a high pressured time.
• Self-motivated able to work under minimum supervision.
• Customer and business focused attitude
• Knowledge of different handsets and their performances.
• Interest for new mobile technology and awareness of the market.

go to method of application »

Job Description

This position is responsible for understanding and developing assigned territory to maximize and grow revenue and profits through effective management of TKL partners and selling of TKL products and services to existing customers and acquiring new business in the assigned area.
This by ensuring visibility and availability of the company’s products and services in the area at all times and effectively aligning partners to meet the retail market objectives.

• Grow Sales
  • Within the assigned Area he/she will ensure sales growth by developing innovative ways of increasing/growing airtime sales at the
  • Point of Purchase; Value added services and connections by ensuring availability of the company products at all times within the area of Accountability; Generating and analyzing qualitative performance of the business.
• Distribution
  • Effective implementation of distribution strategy in the trade to achieve availability and grow sales within the assigned area; Follow through documented and actual implementation of trade distribution routines as per business Distribution Strategy/objectives;
  • Attainment of Outlet Penetration (No. of new outlets including Non Traditional Channels); Attainment of Communicated agreed targets; Adherence and completion of Daily, monthly trade routes and attainment of distribution service targets.
• Sales Targets and Routines/ Processes
  • Achievement of the area’s Monthly, Quarterly, Semi Annually or Annual sales targets. Ensure internal collaboration, team work development and implementation of key Management and sales routines; Airtime Usage and Sales; Subscriber acquisition/connection
  • Implementation and adoption of approved market routines in the Area of accountability.
  • Development of sales programs and branding
  • Prepare, plan and execute Area Sales programs aimed at market penetration, availability of the company products and services at all time and ensure shops are well branded according to Telkom Kenya brand guidelines in order to create awareness & ensure that stores are well stocked and sell at recommended sales prices; Documented and approved Monthly/Quarterly territory Plans aligned to the Area Business Plan; Effective executed sales programs in the Area as per targets set in the plan (number and Quality/Results of promotions/Road shows held).

Qualifications

• Bachelor’s Degree in Commerce or a related field from a recognized Institution.
• Minimum of 2 years’ experience in customer service, sales management or trade execution.
• Professional Knowledge
• Should be able to demonstrate experience in brand management and high level knowledge of the sponsorship environment
• Should be able to demonstrate understanding of the role of sponsorship to deliver commercial and brand objectives
• Knowledge of ethics and corporate governance ethos.
• Strong communication and presentation skills.
• Capacity to propose solutions, make advices
• Good knowledge of different handsets and their performances, modern communication techniques: mobile fax, data transmissions
• Representing/Selling the company products to dealers, retailers; Implementing/Coordinating sales initiatives; Influencing/Advising customers on company products & services
• Problem solving/Designing solutions to sales related issues arising in the course of work to the satisfaction of customers; Planning route plans, sales promos & initiatives;

go to method of application »

Job Description

To job holder will Drive E2E product development processes for products, processes and initiatives from concept through to post launch.

He/she will also Drive mobile revenues by ensuring products rolled out achieve business targets, enhance customer experience and are cost effective.

Duties

• Develop and define Mobile requirements for products rollout
• Evaluate and resolve technical feasibility and design optimization
• Ensure that the marketing requirements are understood by the delivery teams – Technology and external vendors
• Drive in the tender process for critical marketing projects
• Research and monitor existing customer base and industry developments and identify potential new product opportunities
• Coordinate E2E product development process, using the approved process
• Ensure all products are properly documented, processes are defined and cascaded to all teams internally
• Develop test plans, coordinate end user tests (UATs) to ensure the functional requirements are met
• Prepare product board briefs ,Design and develop business cases, in coordination with the Finance team
• Training – coordinate Training Of Trainers for new products and organize frequent refresher trainings
• Ensure standards and requirements are met through conducting quality assurance tests
• Collect post launch feedback and design products improvements.
• Manage internal stakeholders, and external stakeholders
• Partners on boarding on strategic collaborations
• Contracts negotiations with business partners for mutual benefit
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to the mobile team
• Escalate any product issues in a timely fashion, in liaison with Customer facing teams (Customer care, Retail &Online)
• Bi-weekly products update

Job Qualifications

• BSc in Business Administration, IT or related field
• PMP / PRINCE2 certification is a plus
• At least 2-3 years of marketing experience, as a product development manager preferably in ICT industry

Professional Knowledge

• Strong working knowledge of Microsoft Project and Microsoft Visio and Excel
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans

Professional Skills

• Proven work experience as a Products & Project Coordinator or similar role
• Experience in project management, from conception to delivery
• Solid organizational skills, including multitasking and time-management
• Strong client-facing and teamwork skills
• Strong analytical and Problem solving skills.
• Excellent Negotiation and Presentation skills
• Customer focused and detail oriented

go to method of application »

Job Description

The incumbent will be responsible for the development and achievement of sales targets and revenue margins and this will be achieved through, Account management, Account Development and drive new sales generation.

Job Responsibilities

• Achieve the sales targets through acquisition of new business and maintain and grow the current customer portfolio
• Manage existing client portfolio and keep churn to allowable levels.
• Forecast and monitor sales for current and new customers and monitor the profitability for customers and propose the appropriate plans
• Build and maintain relationships with customers, Conduct joint customer meetings to drive volumes and profitability.
• Develop individual sales strategy plan, lead the sales pitch and negotiate the contractual agreements based on the set guidelines
• Develop and demonstrate a thorough understanding of the customer business
• Conduct analysis of customer, customers and sales metrics, costs and categories to inform business decisions
• Ensure the effective management of the customer account and timeous problem solving
• Ensure the accuracy of the first bill as per the signed agreement
• Develop and recommend business plans in conjunction with customers and customers to drive business growth
• Act as the key interface between the customer and all relevant divisions for on boarding and ongoing interactions
• Utilize and align internal business processes and systems to execute sales and ensure operational efficiency
• Regularly engage with customer to plan and execute marketing interventions
• Facilitate communication channels on all levels to prevent breakdown in information flow
• Support the finance team in money collection and issue resolution
• Grow and develop existing customers as well as generating new business.
• Ensure the compliance to processes and proceduresEnsure a thorough understanding of the Telkom products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers

Qualifications

• Bachelor’s degree in Sales, Marketing or Economics or any other relevant qualifications from recognized Institution.
• Minimum of 3-5 years’ Experience in Marketing Management, Sales management, Relationship management in sales related field.

Professional Knowledge

• Strong communication and presentation skills
• Capacity to make recommendations & offer solutions to the client
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management – Managing one’s own time and the time of others

Professional Skills:

• Business acumen, strategic planning, project management, creativity, analytics, oral/written communication, matrix management, interdepartmental interaction and teamwork.
• Organizational adaptation and flexibility
• Marketing and Sales Management