Key Account Manager at Telkom Kenya

Job Description

The incumbent will be responsible for the development and achievement of sales targets and revenue margins and this will be achieved through, Account management, Account Development and drive new sales generation.

Job Responsibilities

• Achieve the sales targets through acquisition of new business and maintain and grow the current customer portfolio
• Manage existing client portfolio and keep churn to allowable levels.
• Forecast and monitor sales for current and new customers and monitor the profitability for customers and propose the appropriate plans
• Build and maintain relationships with customers, Conduct joint customer meetings to drive volumes and profitability.
• Develop individual sales strategy plan, lead the sales pitch and negotiate the contractual agreements based on the set guidelines
• Develop and demonstrate a thorough understanding of the customer business
• Conduct analysis of customer, customers and sales metrics, costs and categories to inform business decisions
• Ensure the effective management of the customer account and timeous problem solving
• Ensure the accuracy of the first bill as per the signed agreement
• Develop and recommend business plans in conjunction with customers and customers to drive business growth
• Act as the key interface between the customer and all relevant divisions for on boarding and ongoing interactions
• Utilize and align internal business processes and systems to execute sales and ensure operational efficiency
• Regularly engage with customer to plan and execute marketing interventions
• Facilitate communication channels on all levels to prevent breakdown in information flow
• Support the finance team in money collection and issue resolution
• Grow and develop existing customers as well as generating new business.
• Ensure the compliance to processes and proceduresEnsure a thorough understanding of the Telkom products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers

Qualifications

• Bachelor’s degree in Sales, Marketing or Economics or any other relevant qualifications from recognized Institution.
• Minimum of 3-5 years’ Experience in Marketing Management, Sales management, Relationship management in sales related field.

Professional Knowledge

• Strong communication and presentation skills
• Capacity to make recommendations & offer solutions to the client
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management – Managing one’s own time and the time of others

Professional Skills:

• Business acumen, strategic planning, project management, creativity, analytics, oral/written communication, matrix management, interdepartmental interaction and teamwork.
• Organizational adaptation and flexibility
• Marketing and Sales Management