Job Opportunities at Bomet Water Company Ltd - 2 Positions

Job Responsibilities

• To formulate and advise the Company on proper strategies and programs of creating and maintain good customer relations
• To ensure that all customer complaints are attended to satisfactorily and expeditiously
• To enhance customer complaints and relations in the Company
• To ensure that all activities are cost effective and contribute to the overall efficiency of the company
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• maintain customer databases
• provide feedback on the efficiency of the customer service process
• Any other duties that may be assigned from time to time.

Qualifications

• KSCE C+ and above. Minimum Degree in Public Relations/ Business management / or
  equivalent from a recognized University.
• Professional Experience Minimum five (5)years’ experience with at least three (3) years in an administration role in a busy office preferably.
• Strong management and negotiation skills
• Excellent interpersonal and communication skills
• Experience in the use of computers and office software packages (MS Word, Excel, etc.)
• knowledge of customer service principles and practices
• knowledge of administrative procedures
• product knowledge
• Highly organized, enthusiastic with a positive attitude.
• interpersonal skills
• Excellent oral and written communication skills
• listening skills
• Able to uphold high ethical and professional standards. upholds administration ethics.
• problem analysis and problem solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance

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Job Description

• Oversee the planning and implementation of new systems and improvements to the supporting infrastructure; servers, operating systems, storage, networks (LAN, WAN & Internet) and communication systems for the Company
• Ensures that the computer information system satisfies the user requirements and conforms to company policy, procedures and standards.
• Implement, track and monitor ICT security controls (Firewall, Antivirus, network access permissions, and access control).
• Ensure ICT infrastructure assets are secured, used and maintained responsibly
• Liaise with service providers and enforce service level agreements to ensure that the agreed service level agreement requirements are met.
• Monitor ICT systems and business application platforms at all levels and implement action plans to improve the customer ICT experience to maintain high levels of customer satisfaction.
• Keep abreast with changes in technology and advise management on upgrades of new technology, as appropriate Formulation, interpretation and application of ICT policies, procedures, rules and regulations;
• Ensure that there is adequate system integrity and security, including physical safety and security of the computer hardware;
• Developing and motivating an innovative and inspired ICT team and re-evaluating their skills and output to ensure delivery of results;
• Providing appropriate information and guidance on emerging and best practices in ICT;
• Overseeing the Company’s network and liaising with ICT suppliers and support services provider;
• Ensuring timely provision of ICT service to all functions of the Company;
• Ensuring appropriate database administration, data backups and recovery procedures;
• Coordination, development and upgrading of websites

Qualifications

• KSCE C+ and above.
  Bachelor’s degree in Computer Science or Information Technology from a recognized university;
• Satisfactorily served in the grade of ICT Officer or a comparable position with similar responsibilities in like organizations for at least five (5) years; with at least three (3) years in a management position.

Job Description

• Strong interpersonal and communication skills;
• Excellent communication and presentation skills
• Good analytical skills and Problem solving skills
• Excellent interpersonal skills
• Leadership skills
• A high degree of integrity and dependability; and
• Demonstrated high management capability and competence in computerized information systems