Job Opportunities at Consolidated Bank of Kenya Limited - 2 Positions

Reporting to the Manager, Business Systems, the successful candidate will be responsible for providing on-going support and improvements for Core Banking System and its related modules;

Participating in development, implementation and maintenance of software applications; documenting system components and providing general IT Support within the ICT Shared Service.

Job Responsibilities

• Troubleshoot software problems, resolve and escalate those that are beyond own capability to specialists
• Undertake application problem analysis and resolution for application problems in conjunction with the usersand application suppliers
• Provide guidance and support for application users to ensure that the business application systems supported by the ICT Shared Service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency
• Assist with implementation of ICT application projects. Provide technical input where required
• Develop simple software programs to meet the banks need as and when required
• Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the users and external application or service suppliers where necessary
  Review the help desk statistics to identify the user training needs and develop and facilitate user training.
  Install and update antivirus programs on all desktops
  Ensure systems uptime and manage interfaces, defined operational system processes and data extracts

Qualifications

• Holder of Bachelor’s degree in Computer Science, Information Science, Telecommunications & Communication or any related field.
• Professional qualification in PHP/MCP/MCSE
• Should have at least 3 years’ working experience in a busy commercial IT environment in supporting a core banking application and its related modules
• Should have experience in systems analysis, design, implementation and support
• Should have excellent knowledge of Linux with ability to write complex SQL queries to extract data and reports from Oracle database.
• Good understanding & ability to document business processes and workflows and their relationships to current and future software solutions
• Excellent communication, decision making, analytical, organizational and interpersonal skills

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Job Responsibilities

• Align ICT infrastructure services objectives and programs to Bank’s objectives and strategies
• Oversee the planning and implementation of new systems and improvements to the supporting infrastructure; servers, operating systems, storage, networks (LAN, WAN & Internet) and communication systems for the Bank
• Manage vendor relationships
• Server hardware configuration and provisioning to include Data Centre general infrastructure management including racking, cabling, organization and other daily practices
• Report on the performance status of the Technical Services.
• Monitor ICT systems and business application platforms at all levels and implement action plans to improve the customer ICT experience to maintain high levels of customer satisfaction
• Align IT Technical (Network and Infrastructure) Risk management with bank wide management
• Develop business case(s), technical RFP’s, project plans, reports, other documentation for infrastructure projects and associated efforts and ensures effective implementation of procured ICT infrastructure systems
• Resolve unusual or escalated customer service issues related to Data Centre and network services
• Optimize cost of services through a mix of internal and external services

Qualifications

• Holder of bachelor’s degree in Computer Science, Engineering, Information Technology
• Possession of professional qualifications such as CNNA/MCSE/CISA/MCSD
• Should have at least 5 years’ relevant experience, 3 of which must be in a management position.
• Strong data networking design and architectural background in an environment that includes routed IP and switched Ethernet networks. Familiarity with Juniper products is a plus.
• Should have proficient knowledge and understanding of network security tools and security practices.
• Solid understanding of computer networks inclusive of Routers/Servers, TCP/IP,Firewalls, IDS, NAS, DNS, DHCP, SSL, VPN and IP Sub netting
• Should have experience in using Netapp, VMware, Zimbra mail services, Fortinet solutions and CISCO technologies.
• Excellent leadership skills with demonstrated ability to lead or facilitate mission critical projects and to develop,participate in and lead multi-disciplinary work teams.
• Excellent communication, decision making, analytical, organizational and interpersonal skills.
• Sound judgement and ability to apply technical expertise to resolve a range of issues/problems and provide technical guidance to the users.
• Excellent communication, decision making, analytical, organizational and interpersonal skills