Career Opportunities at Standard Bank Group - 3 Positions

Group Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

Job Purpose

• Ensure effective Collection Management with a view of recovering within the w/off book and accounts with lawyers to realise maximum collections at the lowest cost and shortest time.
• Use technology as a means to provide cost-efficient and effective MIS capability and support systems.

Key Responsibilities/Accountabilities

• Ensure the recovery of all w/off allocated to the account Ensure contact and negotiation of w/off accounts through email, telephony, demand letters and visits to ensure arrears are paid. Ensure that calls are made to customers as per banks designed script. Develop and maintain accurate management information on the entire Pre NPL portfolio. Liaising and co-opting the assistance of all Business Units as may be necessary to recover from w/off accounts, Ensure that all Returns are completed accurately and timeously. Continuously enhance and streamline manual procedures to improve efficiencies, productivity and turnaround times Continuously ensure the verification and evaluation of collateral held on accounts headed for Lock Up. Maintain accurate information on individual collector’s performance and submitting the same to the Manager Rehabilitation and Recoveries.
• Action inward communication from customers, agents and attorneys within the required bank standards and SLA. Ensure that all systems required for Rehabilitation are up and running. Ensure Letters of Demand to performing debtors are sent as required as may be required. Monitoring the performance of the outsourced collection function on a weekly and monthly basis Ensuring all invoices received for services rendered to the bank in rehabilitating performing debts are in compliance with the SLA’s and are paid in time. Providing management with the necessary support in order that the section is run effectively and efficiently. Maintain adequate dairy system and follow-up on diarised events.
• Ensure that all releases are appropriately handled and the necessary documentation is obtained from Credit Support, prior to the release being affected, as well as the necessary stock movement recorded.
• Ensure that all shortfalls after sale are taken through the legal recovery process without delay.
• Completing, scrutinise and ensuring that the following returns are submitted to Manager – R&R: List of Top 30 debtors and detailed reports on the individual names.
• Ensure Debt Recovery files are maintained and up to date.
• Conduct weekly sample to ensure all in the PL are actioned on time and necessary collection action of texts, demands, emails are in place. Evaluate collector calls on a weekly basis to ensure this is done per the call script.
• Appraise staff on a monthly basis and submitting ratings to the manager R&R before the 10th of following month.
• Submit reports to Manager- R&R (PBB) on training and development needs of direct reports.
• Guide staff in pursuing and achieving work related objectives Perform regular Performance Management discussions with staff.

SUCCESS INDICATORS

KEY PERFORMANCE MEASURES Maximisation of debt recovery and fulfilment of all set targets for the reduction/recovery of debt. Achievement of departmental daily, weekly, monthly and annual targets Adequate level of provisioning. Obtain and exceed resale targets set by management. Internal and external Audit results Maintenance of registers and files and quality of all administrative functions. Deadlines to be met in terms of Turnaround times. Accuracy. Staff development and training to attain acceptable level of competence. People management. Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

IMPORTANT RELATIONSHIPS INTERNAL Liaise with other Banking Products Arrears Officer(s), PBB Business Units and other administrative staff and any other stakeholder. Liaise with Credit approving Managers

EXTERNAL Staff members of all Stanbic Bank branches and outlets Clients Other banks External service providers e.g. repossessors, lawyers and collection agents (key to this post)

Preferred Qualification and Experience

• Degree holder from a recognised University (minimum – 2nd class upper or equivalent) PROFESSIONAL QUALIFICATIONS Diploma in banking is an added advantage
• Good knowledge of the banks internal processes and loan recovery process in Kenya.
• 3 to 5 years Collection experience in an rehabilitation across products, 2 of which have to be general Credit experience.
• Strong personality with well developed communications and inter-personal skills.
• Negotiation skills.
• Understanding of Accountancy and Bookkeeping.
• Sufficiently computer literate to prepare and record documents and returns, with knowledge of the following being an advantage:
  MIS

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Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

The Enablement function ensures that the Operations Planning function is carried out through collation and analysis of management information across Operations. Timely and quality delivery of this management information is available to facilitate timely decision making. The role also provides administrative support to ensure efficient day to day running of the larger department.

Key Responsibilities/Accountabilities

• Management Information and Reporting Production and maintenance of daily/weekly/month-end reports Production and maintenance of Exco and Manco reports Support Operations MI collection process improvements, solution delivery and User training to ensure successful implementation Manage ad hoc analyses and models to aid business in decision making Communication with all process owners and departments regarding maintenance issues, queries, changes to dashboards and reporting Development, maintenance and enhancement of Scorecards, dashboards Establish useful trend analyses for effective understanding of operational aspects and focus areas
• Operations Financials Provide support when required, during the budget making process Tracking of Operations Financial Performance (actual spend versus budget)
• Perform detailed review and analysis of Operations financials numbers to confirm the integrity of reported results Liaise with Finance and Operations units in understanding and breaking down respective budget variances.
• Business and Operations Performance Co-ordinate collation of broad based business performance metrics and track performance. Monitoring Operations’ business unit scorecards.
• Service Drive / Focus Supporting Service Management team in tracking MIS that relates to service delivery across all Operations processing units Shared Services Helpdesk TAT tracking as it relates to resolution of queries/requests logged Operations SLA monitoring and corrective/improvement actions tracking
• Continuous Improvement Support the Change Services team in implementing processes of collating MI that relates to continuous improvement initiatives Continuously improve the Operations Management Information System as per emerging user requirements
• Support to Operations Department Enable each Team achieve and exceed their annual targets through support with MI and information that drives consistently high performance against KPI’s. Develop and distribute a quarterly newsletter for Head, Operations that is a communication forum for all to the Operations Team. Organise activities that enhance harmony and build better relations among Operations Department Team members. Consistently come up with ways to improve the Operations
• Department efficiency and engagement with to all stakeholders. Development and maintenance of the organisational charts and monitor head count for Operations to ensure alignment of structures to the business strategy and approved budget. Calendar management for the Head Operations. This includes; Ops connect sessions, production & MANCO monthly meetings, external stakeholder meetings etc. Any other duties that may be assigned.
• Compliance Responsible for the implementation and adoption within (Enablement) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on-boarding and continued business.

KEY PERFORMANCE MEASURES

• Performance metric management Timely management information
• Provision of accurate information Improvements delivered
• Ensure confidentiality issues are respected Delivery of operations calendar of events

IMPORTANT RELATIONSHIPS

Establish and maintain a wide network with key stakeholders within Operations, the entire Stanbic Bank and RoA Operations team in Head Office.

Preferred Qualification and Experience

Education Level Business Degree holder from a recognized University (min – 2nd class upper or equivalent).

Professional Qualifications:

• (added advantage) Accounting / Financial Management (intermediate or advanced) Management Information Systems or requisite computer application qualification (intermediary to advanced)
• 2 – 3 years banking experience desirable
• Business analysis and reporting experience

Knowledge/Technical Skills/Expertise

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Job description

Job Details

Real Estate: identifying new premises, locations and buildings, leasing real estate, buying and selling property, construction and maintenance.

Job Purpose

• Develop, implement and drive the Facilities and Logistics function in order to enable the achievement of the country’s overall business strategy and goals; ensure alignment with the Bank’s central Group Real Estate Services & Physical Security (GRES) strategy
  Take overall accountability for the leadership, management and delivery of all in-country facilities and logistics functions and services; ensure that all functions and services meet the in-country business requirements
  Deputize the Manager Group Real Estate Services and Physical security (GRES)
• Key Responsibilities/Accountabilities
• Strategic Execution
• Assist the Manager GRES in defining the Facilities and Logistics Management specific strategies and goals as they relate to overall operations strategy
• Implement and drive the Facilities and Logistics strategy and its goals; monitor the effectiveness of the implemented strategy, plans, processes, and standards and revise them on an on-going basis
• Customer Service & Stakeholder Management Ensure that the Facilities and Logistics team is effective and efficient in delivering practical, timeous and cost effective services that meet business needs and enable improved business performance
• Support in the receipt of feedback on the service provision of the external service providers, and management of the feedback to ensure compliance Evaluate the perceptions of the GRES functions and services to ensure that the services are positively reflected with both internal and external stakeholders; collate feedback and integrate it into the development of new and enhanced services and behaviours
• Build sustainable relationships with all relevant external stakeholders in order to secure the necessary customer relationships and benefits Identify, implement and monitor all key related metrics and performance measures across the team, this includes the delivery and monitoring of SLA’s (internal and external providers)
  Operational Performance: Logistics management of the banks motor vehicles. Support services management i.e. receptionist, tea services, cleaning, mailroom. Maintenance of the various equipment of the bank including the following;
• Note counting machines Printers Photocopiers Scanners Shredders Air Conditioners Fire equipment Electrical equipment UPSs Generators Lifts Signage Fumigation services provision
• Carry out regular inspections and Audits to the various bank facilities to ensure they comply and meet the corporate Identity standards
• Energy management
• Provide oversight for the helpdesk management and ensure SLA is adhered to.
• Keep abreast of the relevant occupational, health and safety and other GRES related legislation and regulations and ensure that they and their teams integrate and adhere to these in the delivery of their services – translate the Central Bank guidelines, in-country
• Reporting and Cost Management
• Report on actual expenditure against budget, including variance reporting and providing commentary on variances when necessary
• Develop and monitor relevant Capex and Opex budgets, ensuring that all services are delivered within the estimates defined in the Budgets
• Ensure the appropriate billing and payment of external service providers is as per work done, and mandate
• Resource Utilisation Ensures effective, efficient and optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies
• Drive and facilitate the appropriate recruitment, training and development
  Control Service provider evaluation and review, to enable compliance to SLA
• Compliance with the security and access standards in respect of the facilities and logistics premises
• Proactively and regularly report critical and exceptional
• Facilities and Logistics related information to the Manager GRES, as well as to the Head of Operations
• Ensure that quality assurance processes are implemented and the monitoring of quality assurance is carried out across all in-country Facilities and Logistics services Ensure that plans are efficiently implemented within approved budgets and timelines.
• Quality control to ensure value for money.
• Compliance
• Responsible for the implementation and adoption within (indicate Department, Branch, or Section as appropriate) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
• This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on-boarding and continued business. Compliance to regulatory requirements governing banking and GRES practices.
• Self Development Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications.
• People Management Provide guidance to and manage the performance and behaviours of their teams, ensuring high levels of motivation, competence and service orientation
• Identify appropriate training and development courses and initiatives to enable the team’s on-going growth and development Performance Management, including recognition, reward and poor performance management
• Key performance measure Achievement of Facilities and Logistics strategic objectives Delivery of Facilities and Logistics services and projects – quality (in line with GRES standards), timelines and cost.
• Timeous and accurate variance reporting Cost management – reduction of operating costs, resource optimisation, contract savings Satisfied customers – measured by internal surveys and meeting of SLA’s Skills development (workshops, training)
• Stakeholder feedback on own performance Risk Management.
• Personal and team effectiveness. Sustainable win-win supplier relationships
• Internal and external relationships Develop, enhance and sustain strong internal working relationships with the various managers and the business heads across the various functions in the bank (e.g. Finance, HR, Legal, Marketing, Risk, IT, PBB, CIB etc), Regional Heads and direct reports. Build and maintain effective working relationships with external contractors, vendors, service providers (e.g. engineers, architects), suppliers, industry bodies, property developers, agents, landlords, regulatory bodies, Regional operators, etc.

Preferred Qualification And Experience

• A Degree in Building Economics or construction management or Electrical or Mechanical Engineering.
• Good understanding of the banking industry.
• Certification or Training in facilities management.
• Certification or Training in OHS management.
• A minimum of 5 years doing similar works or in a similar position in the banking industry.

Knowledge/Technical Skills/Expertise

• Extensive experience in management of real estate, ideally within the financial service sector. Experience in management of security function, systems and processes
• Experience in management of service providers, negotiation and implementation of service level agreements Practical process and project management experience
• Experience in managing people (direct and indirect reports) and relationship building across multiple locations and geographies Experience in working in multi-discipline teams, fostering collaboration, team work and the delivery of improved business performance Contractor and vendor management Budget and cost management