Job Opportunities at Co-operative Bank of Kenya - 5 Positions

Job Description

Job reference number PM/ICT/2018

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons. Are you passionate about technology, with very strong organizational skills and the attitude and the ability to get things done? Are you looking for a challenging, fast-paced role managing a range of building projects? If so then read on.

We seek to recruit candidates with a proven track record of driving results, strong business and financial acumen and good understanding of Real estate and Projects Finance. If you possess excellent relationship management skills and a strong track record in managing complex, multi-national/key account portfolios in this space then this is an opportunity for you.

Reporting to the Head – Mortgage Finance, the Head Projects & Infrastructure Finance will co-ordinate and supervise the project process from the conceptual development stage through to final stage and ensure the project is completed on time and within budget and scope by offering the relevant technical and administrative support.

The Role

The successful jobholder will be expected to:

• Monitoring quality of product, information and coordination provided by the consultants including timeliness of inspections carried out by the consultants and contractors for compliance with their contractual responsibilities and with agreed schedules.
• Reviewing the consultants with a view to manage costs by tracking data to ensure that approved loan and bill of quantities are not exceeded.
• Recommending approvals / disapproval of variation within the established authority limits.
• Preparing regular progress reports for project sponsors on each project at agreed intervals, and whenever substantive actions are required.
• Ensure the project is delivered on time and on budget by setting benchmarks, and monitoring progress
• Undertake site checks to monitor progress, evaluate and help to determine appropriate construction delivery systems and to manage the risk associated in the most effective way.
• Oversees the performance of all trade contractors, direct the work of several subordinates, such as assistant managers or project assistant and quantity surveyors and take the responsibility to ensure that all work is completed on schedule. 
• Maintain regular communication and attend meetings with clients and their representatives to inform them of progress on the project, i.e. stakeholder management, enforce recommended actions for disputes & claims and deal with matters arising from stakeholders.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: -

• A Bachelor’s degree in Engineering or Built environment from a recognized university.
• Minimum 7 years of increasingly responsible experience, including experience successfully managing various projects in the industry.
• Finance and IT skills, including knowledge of relevant building methods and project management software to manage information and finances during the project.
• Excellent planning and time management skills to ensure that projects are completed within set timeframes.
• Qualification  as a Certified  project manager
• Exposure in or knowledge of  Mortgage Finance 
• Ability to manage finances and budget, ensuring that equipment is available throughout the building project and that the project is completed within a financial budget.

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons. 

We are looking for experienced professionals with good interpersonal skills, highly organized with follow up and top-notch reporting skills. To succeed in this role, you ought to be passionate, and have deep understanding of commercial real estate industry and marketing, be attentive to detail, and be a creative, marketing oriented individual with excellent communication skills.

Reporting to the Head – Mortgage Finance, the Property Hub Manager will be responsible for property sales and mortgage origination. He/she will ensure conversion of short-term projects loan to long-term mortgage loan by planning, coordinating and monitoring of the virtual and physical property hub objectives including solutions and services provided to end user mortgage customers.

The Role

• Ensure conversion of projects to end user mortgages and be responsible for property sales and mortgage origination
• Close sales through coordinating buyer- seller meetings, showing properties, relaying offers, suggesting alterations to offers and writing of contracts.
• Implement Property hub sales programs by developing field sales action plans and increase the numbers of developers/vendors/partners within the Property Hub
• Negotiate property prices through discount agreements with developers and partners, make recommendations/improvements that will increase sales and income from property hub and encourage the use of accounts to drive long-term deposits in the various prospective customers.
• Maintain and develop meaningful relationship with Real Estate developers/external stakeholders and drive partnership with estate agents, rent aggregators, hardware stores, compliance authorities and real estate professional bodies.
• Liaise with Marketing Department in organizing sales events, forums/buyer activities aimed at increasing sales.
• Guide /Co-ordinate opinion surveys on the real estate market as requested and manage the online portal with updated properties and requests.
• Maintain in-depth knowledge of market conditions and periodical bulletin to help manage the customer and bank expectation.
• Manage and conduct site visits with clients to ensure a good customer experience. 
• Promote and show properties to prospective tenants and ensure the property hub services supports the overall corporate objective of the bank.
• Develop and prepare management reports pertaining to the key property hub activities and ensure regular updates of data/information on virtual and physical property hubs.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: -

• A Bachelor’s degree in Built Environment or Marketing from a recognized university.
• Minimum 7 years of experience, in marketing and most preferably real estate with exposure in organization and participation in property sales events.
• Understanding of marketing and customer service principles coupled with knowledge on financial and accounting principles.
• Excellent interpersonal and communication skills – friendly, diplomatic and assertive when required.
• Exceptional organizational and multi-tasking skills.
• Pro-active in problem solving coupled with the ability to work under own initiative.
• Good attention to detail, an ability to see the bigger picture and a head for figures, margins, budgets, and revenue

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons. 

We are looking for a highly passionate and motivated individual who will put quality assurance and process automation at the forefront to build highly reliable products for our users.

The Role of the Test Automation Engineer will entail the design, build, test, and deployment of effective test automation solutions. To fulfill this role the Test Engineer will require a strong understanding of different testing strategies, approaches and techniques and the technical ability to apply appropriate automation technologies to meet the short and long term goals of the testing organization. The role objective is to automate as much of the testing effort as possible with a minimum set of code / scripts and building a robust set of regression testing suite through the adoption of appropriate application  testing approaches as well as system development techniques.  The focus will be to reduce the manual effort required in testing to reduce the effort needed by both technical and business teams in performing user acceptance tests as well as system regression. The role will also ensure reduced time to market in getting solutions out to business while at the same time reduce the risk of system failing once they are deployed.

The Role

The successful jobholder will be expected to:

• Define a test automation strategy for key bank systems based on a broad risk based analysis in collaboration with the technical teams and business partners in addition to providing expertise and support on use of methods and tools. 
• Guide solution developers to ensure they instrument the application code in order to enable effective and repetitive unit testing of the code before it is incorporated into the current build.
• Develop automated solutions to expedite test. This will be in the form of tooling to increase the efficiency of test preparation and / or the creation automated of test cases.
• Put the power of automation into the hands of Test Designers / Testers. The Test Engineer will deploy the simplest solution to meet the defined need with the aim to effectively automate the testing effort.
• Develop and deploy automated solutions to expedite acceptance test by use of automation tools as part of Acceptance Test and execution of automated test solution as part of the System being deployed.
• Undertake objective, systematic analysis and draw accurate conclusions based on evidence by identifying problems and working with technical teams and business to resolve them. 
• Have a clear grasp of the testing mandate by proactively determining what should be automated and in what sequence to get the maximum return on the automation investment while defining the scope of test automation within the context of each release/delivery.
•  Review system performance, identify opportunities for improvement and implement appropriate measurements and metrics against products under test.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: -

• A Bachelor’s degree in Computer Science, Information Technology and/or related fields from a recognized university. Additional training in Quality Assurance and System testing will be an added advantage.
• 4+ years of experience in Quality Assurance with at least 2 years experience as a seasoned Automation Engineer coupled with strong knowledge of manual system testing and software quality control best practices and methodologies.
• Excellent software development skills coupled with programming experience in Python, Perl, Shell and Java, etc.
• Excellent understanding of Unix/Linux Operating System
• Ability to communicate ideas in both technical and user-friendly language coupled with Interpersonal skills, to facilitate creation of test cases
• Proven analytical and creative problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Detail-oriented individual who can be relied on to produce accurate deliverables

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new horizons.

You are widely experienced in Customer Service and you have consistently taken leadership of the customer experience and service function and delivered exceptional results. You quickly implement profitable strategies to not only grow customer base but also ring-fence and ensure retention of existing ones. You are driven by results and passionate about service excellence. ‘The customer’ is central to all your decision making. You quickly think of ways to not only track customer experience but also devise new initiatives and engagements that ensure customer’s needs are exceeded at all times. You are a people person, you think on your feet and stay on top of key assignments and deliverables.

Reporting to the Head – Customer Experience, the role holder will be responsible for assisting the head of customer service in driving the Bank’s Customer Experience Strategy for increased wallet share, repeat business and customer retention. The role holder will also be required to ensure continued improvement and implementation of customer experience and service policy at all levels as well as ensure that quality customer experience and service standards are maintained at all customer touch points within the bank.

The Role

Specifically, the successful jobholder will be required to:

• Support the head of customer experience in driving the banks customer experience strategy to support growth and efficiency across the business. 
• Drive service excellence through team of customer experience partners and ensure delivery of outstanding services in branch network as well as head office and other support departments. 
• Ensure adherence to quality customer service standards and the service policy at all customer touch points within the bank for both external and internal customers through training and monitoring of compliance to the same across the bank network. 
• Ensure implementation of effective service delivery measures and tracking of SLAs across supported areas. 
• Provide support to business in addressing and closing identified gaps and ensuring the same are adequately followed through and resolved. 
• Champion service campaigns with the support of customer experience partners to enhance customer loyalty and embed service culture across the business.   
• Share best practices, nuggets and other relevant material with the business to drive the right service behavior.
• Ensure active QMS monitoring in branch network for efficient service delivery to our customers 
• Monitor and oversee adherence to interlinked business SLA’s for improved Customer Experience.
• Report to business and stakeholders regularly on Customer Experience performance including relevant updates for supported areas.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree preferably in a business related field from a recognized University with at least 3 years progressive work experience in a similar role within a dynamic service organization.
• Assertive, well informed and knowledgeable on customer service matters and market trends.
• Demonstrable experience and competencies on implantation of customer experience strategies.
• Strong communication and presentation skills and excellent analytical and reporting skills. 
• Good team leadership skills and must demonstrate agility in approach, decision making and innovation and problem-solving.
• The ability to handle pressure and difficult situations with resilience, calmly and effectively.
• Good knowledge of bank products, services and banking regulations and statutory requirements.

As a customer-centric financial institution, we are on a mission to help our customers succeed by providing highly personalised services to deliver that personal touch. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.  As the Head, Product Development, you’ll help make this happen. You will work with other stakeholders to develop value added mortgage finance solutions that straddle across business segment and constantly do enhancement and innovation of existing product capabilities to address the ever-changing requirements and increased product competitiveness.

We are looking for a brilliant, dynamic and self-driven professional with a wide degree of creativity, latitude and an edge for product innovation and enhancement. If this sounds like you then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, it can only get more exciting for you; as you get to stretch yourself to new horizons, with opportunities at every step of your career!

Reporting to the Head – Mortgage Finance, the role holder will be responsible for overseeing growth, penetration and quality initiatives of the mortgage finance products through analysis, benchmarking and service process improvement. The role holder will also be responsible for initiating and conducting market research and intelligence, doing product design & development and customer need analysis as well as launching of new products. 

The Role

Specifically, the successful jobholder will be required to:

• Oversee the development and implementation of strategic initiatives for marketing and selling of mortgage finance products with a focus to grow business volumes, customer base and income.
• Spearhead the development of new mortgage finance products and solutions that are tailored to meet the ever changing needs of our customers.
• Develop and implement initiatives for maintaining strong relationships with existing customers as well as develop new relationships that guarantee a portfolio of mortgage finance customers.
• Work with individuals from across the bank to identify and define target market segments, market requirements, key business strategies and the competitive environment for our niche portfolio.
• Champion risk approvals for mortgage finance deals and provide risk management of mortgage finance portfolio and structured solutions to mitigate risk.
• Drive overall client satisfaction and service benchmark for mortgage finance offerings and also build customer loyalty. This will mean benchmarking against world-class mortgage finance providers and ensure that standards of the mortgage finance department meet global best practice.
• Lead the development from conceptualization till launch of new products and services designed to deliver superior value for customers and profitability for the Bank while ensuring strict adherence to Banks principles and guidelines.
• Champion and deliver world class customer service by ensuring quality service delivery for customers within the bank’s Service Level Agreements.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s Degree in business related field from a recognized University with at least seven years working experience in banking operations, four of which must be in credit, product development and project planning & management.
• MBA or advanced degree in Business Administration or Finance and IT/Project management certification will be an added advantage.
• Proven knowledge in all mortgage finance products and related business aspects is an added advantage.
• Proactive, assertive and highly adaptable to change with strong analytical skills and customer centric mindset.
• Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment skills.
• Ability to analyze data, information and situations for effective work performance with excellent attention to details and quality output.