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Kenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region.
REF-SA-09-2018
Function / Division: Commercial
Grade: 6
Supervisor / Manager Title: Sales Officer
Location: Depots
Reporting to the Sales Officer, the job holder will be responsible for ensuring proper order generation, capturing of all sales transactions through the sage system in an effective and efficient manner, processing orders and charging orders accurately so as to facilitate the issuance of products to the distributors.
Responsibilities and Accountabilities
Area 1: Order Generation
- Actively engage distributors in liaison with the sales team for orders based on the distributors stocks and stock availability at KWAL.
- Receive the order via mail and fill it in the sage system to generate an order document.
- Key in customer orders in an accurate and timely manner.
- Ensure delivery turnaround time of 24 hours for customer orders.
- Advice customers on stock-outs, promotions and new products with the aim of influencing orders.
- Prepare daily consolidated sales, out of stock, daily sales tracking.
- Ensure all the customers’ orders are fully processed, dispatched and delivered.
- Ensuring customers cheques are deposited as per dates written on cheque and share a tracking report on weekly basis.
- Delivery trucks utilization management and tracking.
Area 2: Order Processing & Charging
- Liaise with the Credit Controller to confirm the credit status of customers for all credit sales.
- Monitoring and seeking approval for administering the issuance of Credit/Debit Notes as appropriate.
- Prepare daily consolidated sales, out of stock, daily sales tracking and accounts statement reports
- Accurately charge orders in duly approved customer accounts and forward for verification.
- Preparing proforma invoices.
- Processing invoices once the goods are removed from the warehouse.
Area 3: Handling Good Returns
- Capture Good returns and follow up with QSHE for replacements.
- Follow up with Invoicing Clerks to ensure the credit notes are proceeded and issued to the customer.
- Inform the customer once the process of returns is complete.
- Sensitize our customers on goods return policy and procedures.
Area 4: Customer Care
- Receive, address or route any customer queries appropriately.
Minimum Requirements
- A minimum of a Diploma in a business field.
- Partial (Level II) Professional qualification in Finance or Accounting.
- At least 2 years’ experience in a similar organization.
- Practical experience in use of MS packages and ERP systems.
- FMCG industry.
Competencies / Attributes
- Interpersonal skills to effectively communicate with and manage customer expectations.
- Good knowledge of products
- Good communication skills
- Excellent customer service skills.
Relationships and working contacts
- Internal – Sales and distribution, Warehousing, QSHE, Finance departments.
- External- Distributors
Work Environment: This is role is based in Nairobi.
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Job Description
REF-IC-09-2018
Function / Division: Finance
Grade: 6
Supervisor / Manager Title: Credit Controller
Reporting to the Credit Controller, the job holder will be responsible for customer orders processing and accurately charging orders so as to facilitate the issuance of products to the distributors / clients.
Job Purpose: The job holder will be responsible for customer orders processing and accurately charging orders so as to facilitate the issuance of products to the distributors / clients.
Responsibilities and Accountabilities
Area 1: Order Processing & Charging
- Liaise with the Credit Controller to confirm the credit status of customers for all credit sales.
- Monitoring and seeking approval for administering the issuance of Credit/Debit Notes as appropriate.
- Prepare daily consolidated sales and accounts statement reports.
- Accurately charge orders in duly approved customer accounts and forward for verification.
- Preparing Proforma invoices.
- Processing an invoice once the goods are removed from the warehouse
Area 2: Accounts Reconciliations
- Prepare daily reconciliation of the sales revenue bank account(s) and investigate any variance to ensure timely resolution
Minimum Requirements
- A Diploma in Accounting, Finance and other related field.
- Partial (Level II) Professional qualification in Finance or Accounting.
- At least one (1) year experience in a finance department within a similar organization.
- Practical experience in use of MS packages and ERP systems.
Competencies / Attributes
- High level of integrity.
- Good communication and interpersonal skills.
- Results orientation and ability to deliver within strict deadlines.
- Accuracy and attention to detail.
- Strong analytical and problem solving skills
Relationships and working contacts
- Internal – Finance, Sales & Distribution, Warehousing departments.
- External- Distributors
Work Environment
- This is role is based in Nairobi.
go to method of application »
Job Description
REF-SO-09-2018
Function / Division: Commercial
Grade: 7
Supervisor / Manager Title: National Sales Manager
Reporting to the National Sales Manager, the job holder will be responsible overseeing the customer orders generation process at the Depots, as well as managing and addressing goods returns from customers. Also tasked with ensuring quality services are offered to our customers.
Responsibilities and Accountabilities
Area 1: Order Generation
- In liaison with the sales team, ensure distributors are actively engaged for orders based on the distributors stocks and stock availability at KWAL.
- Ensure the sales orders are received via mail and filled in the sage system to generate an order documents.
- Ensure the customer orders are keyed in the system in an accurate and timely manner.
- Ensure delivery turnaround time of 24 hours for customer orders.
- Prepare daily consolidated sales, out of stock, daily sales tracking.
- Ensure all the customers’ orders are fully processed, dispatched and delivered.
- Delivery truck utilization management and tracking.
- Check and verify implementation of the transport rebates for customers collecting from KWAL depots.
Area 2: Handling Good Returns
- Manage and address returns from customers by ensuring that the goods returned investigated, replaced and complaints properly resolved and advised to the customer.
- Record and maintain a report showing goods returned are investigated, root causes determined and a review of corrective action is undertaken 90% of customer complaints are closed.
- Ensure the goods returned are captured in the system and followed through with Quality department for replacements.
- Sensitize our customers on goods return policy and procedures.
Area 3: Customer Feedback Management
- Put measures in place to improve customer experiences at the depots.
- Monitor service interruptions and adequately communicate status of these to customers to ensure they are appropriately informed.
- Ensure that there are laid down rules and regulations for reporting and handling issues regarding customer service
Area 4: Team Management
- Appropriately coach the sales assistants and other customer facing team in skills to effectively and consistently address customer needs.
- Supports the HR to engage, and retain talented individuals and create an environment where they can realize their full potential and contribute to the attainment of departmental and organizational goals.
Minimum Requirements
- A bachelor’s degree in a business field.
- At least three (3) years’ experience in sales, customer service or account management.
- Practical experience in use of MS packages and ERP systems.
- FMCG industry.
Competencies / Attributes
- Ability to follow through and see to the resolution of issues.
- Experience in understanding customer needs and ability to develop solutions
- Excellent oral and written communication skills
- Experience on the supervision of sales team.
- Highly developed listening and persuasion skills.
- Demonstrate sound judgment and problem solving skills
- High level of integrity.
Relationships and working contacts
- Internal – Sales and distribution, Warehousing, QSHE departments.
- External- Distributors
Work Environment: This is role is based in Nairobi.
If you feel you meet the requirements for these positions, send your updated CV with email & telephone contacts of three professional referees and the application letter quoting the Reference number & Title of the position as the subject to:
The Human Resources Director, KWAL, Email: recruitment@kwal.co.ke
to be received not later than October 03, 2018.
Do not attach any certificates/scanned documents to your application.
Only short listed candidates will be contacted.
Canvassing will lead to automatic disqualification.
KENYA WINE AGENCIES LIMITED IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT CHARGE ANY FEES AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING).
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