Career Opportunities at Safaricom Kenya

We are pleased to announce the following Job Opportunity in Digital IT Planning and Delivery Department within theTechnology Division.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Manager – Support Revenue Management, the position holder will work with the Revenue Management Support, planning and products team and will be expected discharge duties towards supporting and maintaining the system within the set KPIs.

Responsibilities

• Support and maintenance of the revenue management system
• Implementation and integration of new hardware/software
• Installation and integration projects
• Optimization of existing systems and Internal Process Improvement
• Addressing customer complains
• Bill run
• Ensuring uptime of the revenue management systems
• Responding to Faults and on call for emergency response
• Optimization and automation of operational tasks
• Analyze IN network on a weekly basis against the KPI
• Reporting on systems performance, tickets and incidents

Qualifications

• A degree in IT, computer science, Telecommunication or Electrical Engineering
• Strong Linux/Unix skills, scripting
• Strong database skills
• Software development skills; Java or python programming is a must
• Strong analytical and problem solving abilities.
• Excellent verbal and written communication skills.
• Team player.
• Organized and detail oriented.
• Experience of Huawei Convergent Billing System (CBS) will be an added advantage
• Knowledge of GSM technologies

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We are pleased to announce the following vacancy in the M-PESA Product Development Department within the Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Senior Manager –M-PESA Product Development, the role holder will be responsible for the delivery of Financial Services products in line with the divisional road maps and ensuring that the delivered products and services are aligned to organizational objectives and strategic goals.

Responsibilities

• End to end delivery of planned product roadmap items
• Enhance existing products to meet desired business values and adapt to changing environments
• Manage Solution vendors and Business Partnerships involved in actualizing product roadmap
• Leverage on new technologies to deliver cutting edge products and services.
• Drive innovation through research and insights
• Ensure requirements for new functionalities, features and system enhancements are properly specified, tested and documented as well as adheres to the laid out processes & procedures;
• Timely delivery of products to the expected quality and within approved budget
• Provide timely project reports and ad hoc management reports
• Ensure that capacities in new systems & platforms are aligned with business forecasts to minimize service disruptions.
• Ensure new solutions and products are well documented and processes aligned with all stakeholders.

Qualifications

• Bachelor’s Degree in a technical Field (Preferably IT/Computer Science/Telecommunications / Electrical & Electronics Engineering)
• Project Management Certified – PMP / PMI / Prince 2 or equivalent
• Software Quality Assurance and testing skills and experience
• Work experience in a technical field to Line Management or senior developer level.
• Experience in managing multiple projects simultaneously; from start to finish; of a 3 – 12-month duration; which have impact across a company, on customers and the revenue generation capability of the organization;
• Good understanding of financial principles, understands financial ratios, can interpret standard financial statements
• Good understanding of the Kenyan market, subscriber preferences and subscriber trends
• Attention to detail with good organizational, planning, report writing and presentation skills.
• Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
• A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
• A proven team player with excellent communication and interpersonal skills.
• IT Business Analysis skills

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