IT Manager at Directline Assurance

We are looking for a motivated and qualified professional to fill the position of IT Manager.

Overall Purpose of the Job: The IT Manager will be responsible for all the organization’s Information systems and reports to the Managing director.

Key Roles and Responsibilities

• Developing and implementing IT policy and best practice guides for the organization.
• Managing and reporting on allocation of IT budget.
• Develop and maintain an IT Business Continuity Plan; Including backup plans and Disaster Recovery procedures.
• Overseeing the installation of CCTV systems and management of recordings from all cameras.
• Running regular checks on network and data security and implements countermeasures to protect the organization’s data.
• Ensuring that the IT investment in the company complies with the licensing structures of the vendors
• Identifying and acting on opportunities to improve and update software and systems and advice the Executive committee of emerging innovations that may benefit the organization.
• Designing training programs and workshops in IT for all staff to maintain a high IT literacy.
• Conducting regular system audits and providing such report to the internal auditor and inform the Managing Director of any breaches detected.
• Running and sharing regular operation system reports with senior staff and representing the IT department in the executive committee.
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
• Accounting for all IT assets.
• Providing direction for IT team members
• Developing KPI’s for the IT team members and providing regular reports to the HR department on the staff performance.
• Identifying opportunities for IT team training and skills advancement.

Person Specifications

Academic Qualifications

• Bachelor of Science in Information Systems, MIS or similar field

Professional Qualifications

• Microsoft Certification
• CCNA

Experience

• Proven working experience as an IT manager or relevant experience in a busy environment.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Expertise in Microsoft SQL database management and reporting
• Hands-on experience with computer networks, network administration and network installation
• Ability to manage personnel

Skills and Attributes

• High level of integrity; able to maintain utmost confidentiality of information in their possession
• Excellent communication and presentation skills with a pleasant personality
• Excellent interpersonal and negotiation skills
• Excellent Client relationship skills with the ability to handle complaints & difficult situations in a tactful manner
• Have great attention to detail
• Able to work as part of a team