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  • Job Openings at Safaricom

  • Posted on: 13 February, 2019 Deadline: 13 February, 2019
  • View Jobs in ICT / Telecommunication View All Jobs at Safaricom Kenya
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  • Safaricom provides a broad range of first-class products and telecommunication services, Broadband Internet and Financial services throughout Kenya.

    Enterprise Systems Support Analyst

     

    We are pleased to announce the following vacancy in Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

    Reporting to the Senior Manager Channels Solutions, the position holder will Provide 1st and 2nd line functional andtechnical support of Oracle Enterprise Resource and Planning system, Retail Systems and other related systems.

    Key Responsibilities:

    • Provide expert support (and management where applicable) for POS and ERP modules and related applications.
    • Ensure Data and/or Application Availability of the POS and ERP modules and related applications.
    • Provide first line support (and management where applicable) for all other internal applications within the ERPteam’s jurisdiction.
    • Escalate and source expertise where necessary
    • Involvement in testing new products, services and technologies.
    • Test new and upgraded applications before implementation and rollout.
    • Proactive Application monitoring of POS and ERP Systems.

    QUALIFICATIONS

    • University Degree in Computer Science or any other Information or Technology related discipline
    • Programming skills in PL/SQL is a pre-requisite
    • LINUX certification is an added advantage
    • LINUX Scripting and basic administration
    • Oracle E-Business suite training is an added advantage
    • At least 2-3 years experience in a client server environment with two years DBA and / or Application support experience
    • Programming using PL/SQL and UNIX scripting
    • Programming skills in any 4GL or a functional programming language e.g. SQL

    Channels Support Analyst – IPCC

     

    We are pleased to announce the following vacancy in Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

    Reporting to the Senior Manager Channels Solutions, the position holder will be responsible for Provision of 1st and 2nd line support services for all contact center applications that fall under the domain of channels solutions. This position will involve liaising with other Information technology teams and vendors to offer quality IT services to the business.

    Key Responsibilities:

    • Define and monitor data and application availability for all Contact Center applications.
    • Document and update processes and procedures in use for customer systems.
    • Coordination within the team and suppliers to ensure synergy is achieved and timelines are met in all team objectives.
    • Provide expert management of IT application incidents, root cause analysis, management of problems and closure of recurring incidents.
    • Creating system requirements for support, and Testing of new products and systems functionality. Create high quality supportability requirements.
    • Test the achievement of supportability requirements, once systems are delivered by vendors
    • Maintain reports on SLA conformance and support trends.
    • Planning for application security and technology upgrades.

    QUALIFICATIONS

    • University Degree in Computer Science or related technical field, MSc/MBA added advantage
    • Advanced UNIX/LINUX/Windows Operating system experience
    • Oracle certification in database administration or application development
    • ITIL training and certification
    • Training and Experience in HTML5, Java, RSS, Digital Analytics and MySQL.
    • Genesys Certified Consultant.
    • 4 years’ experience in a networked and dynamic IT environment at least 2 of those should be in a technical support position
    • 2 years Software development, Database administration and/or Application Support Experience with a Bias to contact center applications.
    • 1 years’ Experience in web administration or digital systems management.
    • Advanced skill in webserver administration and optimization. E.g. Apache, Apache Tomcat, Microsoft IIS or any other commercial
    • UNIX scripting Skills, PL-SQL and MSSQL
    • Highly developed analytical skills

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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