Restaurant Manager at Tupelo African Dishes Restaurant

Key Responsibilities 

• Coordinate all the departments in the restaurant dealing with food and beverage to ensure proper service delivery
• Hold regular briefings and meetings with all heads of departments.
• Maintain the restaurant’s revenue, profitability and quality goals whilst ensuring efficient operations
• Investigate and resolve complaints regarding food quality and service
• Monitor compliance with health and fire regulations regarding food preparation and serving.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner
• Work to ensure proper coordination between the front and back office to ensure proper service delivery
• Maintain food and equipment inventories, and keep inventory records.
• Budgeting: Responsible for the preparation, presentation and subsequent achievement of the Operating Budget, Marketing & Sales Plan and Capital Budget.
• Ensure full compliance to restaurant operating controls, standard operating procedures, policies, procedures and customer service standards.
• Preparation of daily reconciliation reports and timely reporting to management.
• Closely monitor the business reports on a daily basis create detailed reports on revenues and expenses and make decisions accordingly. 
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Control operational costs and identify measures to cut waste

Qualifications

• Higher Diploma from Utalii College in Hospitality management or any other recognized institutions.
• Not less than 5 Years’ working experience in the same position
• Perfect knowledge of food and beverage products and their production and services
• Perfect computer knowledge and skills and ability to operate Microinvest restaurant software
• Excellent oral and written communication skills
• Result driven and team player
• Good coordination skills
• Ability to compile and strong understanding of reconciliation report