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  • Call Center Roles at Mogo Finance

  • Posted on: 23 April, 2019 Deadline: Not Specified
  • View Jobs in Banking / Financial Services View All Jobs at Mogo Finance
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  • Headquartered in European Union, Mogo Finance operates in 16 countries globally. We offer car purchase and logbook loans with the most customer-centric borrowing process. We have recently opened our business in Nairobi (Kilimani area) and are looking for talented and motivated individuals to join our growing team.

     

    Call Center Team Leader

     

    Job Description

    We are looking for a Call Center Team Leader in Kenya who will report to the Head of Sales. PLEASE ONLY APPLY IF YOU HAVE DIRECT SALES BY PHONE EXPERIENCE.

    General duties:

    • Achieving sales targets (generating leads to Mogo branch)
    • Hiring, training, coaching, and leading call center representatives;
    • Answering team’s questions, guiding them through difficult calls or issues, diffusing needed situations, or handling issues that cannot be fielded by representatives;
    • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees;
    • Assisting other management team members in identifying trends and establishing call center goals;
    • Ensuring staff members are achieving desired service levels and taking corrective action, as needed;
    • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction;
    • Provide reports to the Management on a regular basis;
    • Control the work quality of Mogo Call Center and the quality of phone calls and e-mails to customers.

    We are looking for candidates with the following qualifications:

    • Fluent in English and Swahili
    • University degree
    • At least 2 year of previous call center leadership experience
    • Previous experience in managing a sales team
    • Knowledge of logbook or consumer loan business is desired
    • Excellent computer skills
    • Excellent communication and collaboration skills
    • Loyalty and integrity

    go to method of application »

    Call Center Agents

     

    Job Description

    We are looking for a Call Center Agent in Kenya who will report to the Head of Sales. PLEASE ONLY APPLY IF YOU HAVE DIRECT SALES BY PHONE EXPERIENCE.

    General duties:

    • Call prospective customers and introduce Mogo products
    • Answer customers’ questions and overcome objections
    • Schedule customers’ visits to Mogo branch
    • Follow-up with customers
    • Properly record data in Mogo system

    We are looking for candidates with the following qualifications:

    • Fluent in English and Swahili
    • University degree
    • At least 2 year of previous call center experience
    • Previous active sales experience
    • Knowledge of logbook or consumer loan business is desired
    • Excellent computer skills
    • Excellent communication and collaboration skills
    • Loyalty and integrity

    Method of Application

    Qualifying candidates should send their CVs to tomas.sudnius@mogofinance.com

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