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  • Posted: Apr 23, 2019
    Deadline: Not specified
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    We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

    We have more than 6 years’ experience providing fin...
    Read more about this company

     

    Call Center Team Leader

    Job Description

    We are looking for a Call Center Team Leader in Kenya who will report to the Head of Sales. PLEASE ONLY APPLY IF YOU HAVE DIRECT SALES BY PHONE EXPERIENCE.

    General duties:

    • Achieving sales targets (generating leads to Mogo branch)
    • Hiring, training, coaching, and leading call center representatives;
    • Answering team’s questions, guiding them through difficult calls or issues, diffusing needed situations, or handling issues that cannot be fielded by representatives;
    • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees;
    • Assisting other management team members in identifying trends and establishing call center goals;
    • Ensuring staff members are achieving desired service levels and taking corrective action, as needed;
    • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction;
    • Provide reports to the Management on a regular basis;
    • Control the work quality of Mogo Call Center and the quality of phone calls and e-mails to customers.

    We are looking for candidates with the following qualifications:

    • Fluent in English and Swahili
    • University degree
    • At least 2 year of previous call center leadership experience
    • Previous experience in managing a sales team
    • Knowledge of logbook or consumer loan business is desired
    • Excellent computer skills
    • Excellent communication and collaboration skills
    • Loyalty and integrity

    go to method of application »

    Call Center Agents

    Job Description

    We are looking for a Call Center Agent in Kenya who will report to the Head of Sales. PLEASE ONLY APPLY IF YOU HAVE DIRECT SALES BY PHONE EXPERIENCE.

    General duties:

    • Call prospective customers and introduce Mogo products
    • Answer customers’ questions and overcome objections
    • Schedule customers’ visits to Mogo branch
    • Follow-up with customers
    • Properly record data in Mogo system

    We are looking for candidates with the following qualifications:

    • Fluent in English and Swahili
    • University degree
    • At least 2 year of previous call center experience
    • Previous active sales experience
    • Knowledge of logbook or consumer loan business is desired
    • Excellent computer skills
    • Excellent communication and collaboration skills
    • Loyalty and integrity

    Method of Application

    Qualifying candidates should send their CVs to tomas.sudnius@mogofinance.com

    Build your CV for free. Download in different templates.

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