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JUMIA is an e-commerce startup with an aim to mimic Amazon’s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d'Ivoire.
We are looking for talented people with a passion for building businesses and for Africa, to join our team and embark on this exciting journey!
What Is This Job About
The Jumia Global Manager will be responsible for the overall management of logistics including coordination of full-order cycle, align metrics and resources to leverage volume for highest return. This position is a key contact to record and track quality, quantity, stock levels, delivery ti mes and transport cost while maintaining efficiency.
Main Responsibilities
Management of Cross Border Supply Chain for Kenya bound shipment
- Create route to improve delivery fulfilment and customer promise for international order
- Diversify logistic partnership for trade route
- Test new international shipping solution to create most reliable and even faster supply
Develop Systems and Processes to improve fulfilment lead-time for Jumia global bound shipment
- Constantly improving existing processes and finding means to better supply efficiency and metric
Rollout and Standardize reverse supply chain for international sellers
- Streamline international seller inventory management
Enhancement of Customer Experience/Vendor Experience for Jumia Global
- Constantly review SKU with poor review and quality
- Manage vendor Payment and logistic recharge
Cost Optimization for International Freight and Local clearing
- Negotiate international freight & local clearing cost with 100% reliability
Develop Streamlined Reports, dashboards and intermediate indicators
- Create reports on Metric --> Detail--> Why format
- Automate and make dashboards as real time as possible to show performance metric
Required Skills & Qualifications
- 7+ Years of management experience in Supply Chain, Distribution and Logistics, preferably in e-commerce fulfillment.
- Understanding of E-Commerce Direct-to-Consumer order fulfilment concepts
- MBA or Master’s Deg ree in: Engineering, Operations, Logistics or related field
- Exxperience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.
- Experience of Six Sigma/ Lean analytical technique is a plus
- Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
- Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportuni ty to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
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What Is This Job About
Queue Management Intern will be assisting with the activities associated with the management of ticket queues to include prioritization of work and assignments to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
Main Responsibilities
- Daily follow ups with relevant departments on their queues making sure everything is done within SLA
- Proactive escalation of issues arising from daily queue management
- Deep dive and save urgent operational issues.
- Constant communication with the hubs on challenges affecting the general performance on end to end processes.
- Handling of special request from the management on the implementation of new processes.
- Must understand SLA management framework and end to end processes in the customer journey.
- Ensures timely handling of all emails and requests submitted.
- Development and Implementation of Innovative solutions to improve the entire customer and vendor experience
- Performance Management and analytical skills in data
- Conduct compliance audits and guide the business in preparing corrective action to address complex findings and recommendations
Required Skills & Qualifications
- Good presentation skills
- Intermediate Excel skills
- Good communication skills
- A Problem Solver
- Proactive thinking (Able to anticipate a problem and find a solution)
- Knows Jumia values
- Good organizational skills
- At least a degree in Business Studies/Computer sciences/IT
- Ready to learn and implement new processes
We Offer
- A uniqu e experience in an entrepreneurial, yet structured environment
- A unique opportunity of ha ving strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional a nd dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
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