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  • Job Vacncies at Bluekey Seidor

  • Posted on: 21 October, 2019 Deadline: Not Specified
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  • Bluekey Seidor - We assist customers in growing their business by providing and supporting a globally respected and integrated Business Management Systems powered by SAP as well as host & maintain the solution within a stable and secure on-premise or in the cloud environment. Through our Business Intelligence and Analytics team, we can ensure your competitive edge and help you do what you do best. We are an African business, that support over 400 customers across sub Sahara Africa, with offices in South Africa; Zambia; Mauritius; Kenya & Tanzania. Seidor Africa partners with clients that want to use technology to differentiate themselves.

    Project Management Officer

     

    Overview:

    The Project Management Officer (PMO) will be responsible for the definition and maintenance of the standards of project management and processes.

    You will support the successful delivery of projects undertaken by the company, through effective facilitation, tracking, and reporting. You need to share relevant information with other divisions or managers in their organization, monitor expenditures and create detailed reports for upper management.

    Requirements:

    • Must have completed KCSE or similar
    • Preferably a Completed Tertiary Degree within the relevant Field
    • Preferably at least 2+ Years Relevant Experience as a Project Management Officer
    • SAP Experience (advantageous)
    • MARI Experience (advantageous)

    Responsibilities:

    • Reconciliation of Annual Maintenance (SAP, SQL, Remote Support & Add-Ons) and comparison checks with internal contract collector and SAP Portals
    • Keeping Records of all EBM Customers and updating SAP customers UDF’s – Update in SAP
    • Maintain BP Information – Address / Tel #, Contacts / Mailing Lists / KM’s Updates
    • Customer approved quotes – send a purchase order to the contractor – once work completed – capture timesheets as per contractor and bill customer
    • Sub-Contractors recon spreadsheet update so that accounts know what supplier to pay
    • Order Placement & Delivery (SAP & Add-Ons)
    • SAP License Requests
    • Add-On License Requests
    • SAP Portal Issues – License Queries Only
    • Vetting for All Proposals / Pricing indications
    • Creation of contracts on the contract management and invoice system
    • Customer license maintenance and recon
    • Add new consultancy tasks into the scheduling system
    • Scheduling of consultant to open tasks
    • Resource Workload Monitoring on the scheduling system
    • Resource Reporting from the scheduling system
    • Check all open WR have been completed and time has been captured and invoiced
    • Check if any time has been missed for approval after the billing run
    • Project document sign-off post on SharePoint
    • Change Control Contract / Budget additions to be captured in the contract management system
    • Time Capture reports distribution
    • New Projects creation and multiple contract creation
    • Discount and pro-rated calculations on all sales
    • Contract creation of all additional licenses (SAP & Add-Ons), Ad-hoc & SLA Contracts
    • General Contract Management (Budget, Invoicing, Travel checks and closure)
    • WIP Report maintenance
    • Contract/project budget Planning – per new SAP Implementation Project
    • Contract Maintenance for license swops and cancellations/discounts on non-use licenses (SAP & Add-ons)
    • SLA Contract Creation
    • S-Number management
    • Tracking of weekly orders (SAP & Add-ons)
    • Quote generation on supplier portals
    • Supplier purchase orders (Software – Subcontractors)
    • Dealing with ad-hoc business queries as required by management from time to time
    • Awareness and adherence to company policies and procedures

    Key Attributes:

    • Excellent Communication Skills (Verbal and Written)
    • Excellent interpersonal skills
    • Detail Orientated and Results Focussed
    • Demonstrate Good People Skills
    • Dependable / Responsible
    • Positive Attitude
    • Team Player
    • Hard Worker
    • Willing to Learn
    • Calm Under Pressure
    • Creative Problem Solving
    • Logical Thinking
    • Self-Management Skills

    Technical Account Manager

     

    Overview:

    The Technical Account Manager is responsible for the day to day management of client account holistically.

    You will be responsible for developing long term relationships with clients, connecting with key Business units and liaising between client and cross-functional internal teams to ensure the timely and successful delivery of products and solutions according to client needs

    Requirements:

    • KCSE
    • Advantageous to have a Completed Degree in relevant field (e.g. Sales, IT, Computer Science, etc.)
    • 3-4 years of relevant experience (Software Account Management)
    • Must be very comfortable with business processes and terminology and very good at engaging and working with people at all levels in an organization.
    • Travel is an essential part of this role. License / Own Vehicle required

    Responsibilities:

    • Operating as the lead point of contact for any and all matters specific to your customers
    • Building and maintaining strong, long-lasting customer relationships
    • Overseeing customer account management, including negotiating contracts and agreements
    • Having a technical understanding of the customer's system and requirements
    • Scoping new requirements that the customer may have and proposing the correct solution to resolve customer issues
    • Be the escalation point for the support desk
    • Have a regular face to face meetings with the customers
    • Promote new versions and new software that is available
    • Review customers’ existing systems to determine if things can be cone better
    • Quoting of customers for new work
    • Documenting required issues for the project team to fix
    • Technical scoping of customer requirements
    • Dealing with customers in crisis, if the customer is down or has critical issues; coordinate the efforts to get them back up and running
    • Assist with outstanding Debtors, removing barriers to payment
    • Ability to perform and delivery against individual sales targets
    • Awareness and adherence to Company policies and procedures

    Key Attributes:

    • Excellent Communication Skills (Verbal and Written)
    • Detail Orientated and Results Focussed
    • Demonstrate Good People Skills
    • Dependable / Responsible
    • Positive Attitude
    • Team Player
    • Hard Worker
    • Willing to Learn
    • Calm Under Pressure
    • Self-Management Skills

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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