Implementation Manager at Solvo Global

About the Role

• We are looking for a highly motivated Implementation Manager responsible for leading, coordinating, and executing client onboarding and implementation projects from end to end. This role is critical to ensuring a seamless transition for new clients by setting up effective operational processes and guaranteeing that all deliverables meet quality standards and timelines.

Key Responsibilities

• Lead end-to-end implementation projects, ensuring timelines, scope, and quality.
• Develop project plans, timelines, and documentation.
• Coordinate cross-functional internal teams to execute deliverables.
• Act as the main point of contact for new clients throughout implementation.
• Conduct kickoff meetings, requirements gathering, and follow-ups.
• Translate client needs into operational workflows and system configurations.
• Configure, test, and validate systems, processes, and tools.
• Ensure compliance with internal standards and regulations.
• Identify and resolve risks or issues proactively.
• Report project progress to leadership and escalate risks when needed.
• Document learnings and contribute to best practices and SOPs.

Requirements

• Bachelor’s degree in Business Administration, Project Management, Operations, or related fields.
• 3–5 years of experience in Implementation, Project Management, Account Management, Implementation Management, or related roles.
• Solid knowledge of project management methodologies.
• Excellent communication, presentation, and client management skills.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Availability to work night shifts (Kenya time zone).

Nice to Have

• Experience in SaaS environments, HR services, staffing, or BPO.
• Experience with CRM tools and project management software.
• Bilingual (English/Spanish).

Key Competencies

• Project leadership
• Client relationship management
• Critical thinking and problem-solving