Open Roles at Solvo Global

Summary

• Provide high-quality patient support while managing scheduling, records, and communication. Ensure compliance with HIPAA and Kenya’s Data Protection Act, while delivering an excellent patient experience.

Responsibilities

• Handle patient inquiries (in-person, calls, email)
• Schedule appointments considering availability, restrictions, and optimization (incl. double-booking)
• Maintain accurate patient records in EHR/EMR systems
• Verify patient eligibility and documentation
• Ensure compliance with HIPAA and safety standards
• Collaborate with clinical and admin teams
• De-escalate patient concerns professionally

Requirements

• Experience with medical scheduling and EHR/EMR systems
• Knowledge of HIPAA or data privacy standards
• Strong communication and customer service skills
• Attention to detail and organization
• Conflict resolution and multitasking ability

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Role Overview

• We are seeking an experienced SDR Supervisor to lead, develop, and manage a team of Sales Development Representatives (SDRs).
• This role is responsible for driving team performance, ensuring KPIs are met, and aligning daily operations with overall business objectives.

Key Responsibilities

• Lead, coach, and manage a team of SDRs
• Ensure achievement of individual and team KPIs
• Oversee daily operations and workflow execution
• Conduct 1:1 sessions, coaching, and performance improvement plans (PIPs)
• Monitor quality of interactions and adherence to processes
• Deliver ongoing training (shadowing sessions, role plays, etc.)
• Prepare and present operational and performance reports
• Identify and implement continuous improvement initiatives

Commission Structure

• Commission based on team performance
• Activated starting at 80% of target achievement
• Key metrics: IAs and PCA

Requirements

• Minimum 2 years of experience as a supervisor in sales environments (mandatory)
• Experience leading SDR, sales, or training teams
• Advanced or fluent English (essential)
• Strong leadership and decision-making skills
• KPI-driven and analytical mindset
• Excellent communication and coaching abilities
• Ability to manage large teams

What We Offer

• Attractive commission structure
• Opportunities for professional growth within the company

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Job Description

• We are looking for a Sales Coordinator to oversee and optimize the Sales Development operation, ensuring KPI achievement, operational efficiency, and team scalability.
• This role is responsible for leading SDR teams, Supervisors, and Quality Assurance (QA) teams while driving process improvements and aligning sales operations with business objectives. The ideal candidate is a strong leader with a strategic mindset, excellent analytical skills, and experience managing high-performing sales teams.

Key Responsibilities

• Lead the entire SDR operation, ensuring consistent achievement of KPIs and sales goals.
• Oversee SDRs, Supervisors, and Quality Assurance (QA) teams.
• Manage team leaders and support organizational development initiatives.
• Monitor performance metrics and provide regular reporting on team results.
• Analyze data to identify performance gaps and implement improvement plans.
• Optimize sales processes, workflows, and operational procedures.
• Develop and execute growth strategies to improve scalability and efficiency.
• Ensure alignment between sales operations and overall business objectives.
• Foster a culture of accountability, collaboration, and continuous improvement.

Requirements

Experience

• Minimum of 3 years of experience in sales leadership, call center operations, or SDR management.
• Proven experience managing leaders and high-performing teams.
• Experience implementing operational improvements and performance strategies.
• Strong background in KPI management and performance analysis.

Technical Skills

• Proficiency with CRM platforms and sales reporting tools.
• Strong analytical and organizational skills.
• Experience with sales operations and process optimization.
• Ability to interpret data and make data-driven decisions.

Language

• Advanced English (spoken and written) is required.

Key Competencies

• Leadership and people management.
• Strategic thinking.
• Analytical mindset.
• Strong organizational skills.
• Results-oriented approach.
• Effective communication.
• Problem-solving skills.
• Adaptability and continuous improvement mindset.

Ideal Candidate Profile

• We are seeking a proactive and results-driven professional with a strong leadership presence and a passion for building high-performing teams.
• The ideal candidate thrives in fast-paced environments, is comfortable managing multiple priorities, and has the ability to balance day-to-day operations with long-term growth strategies.
• If you are passionate about sales leadership, operational excellence, and team development, we would love to hear from you!

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We are seeking highly motivated, resilient, and results-driven Sales Development Representatives (SDRs) to join our growing team. This is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy high-volume outbound prospecting, and are passionate about building business opportunities through strategic communication and relationship-building.

About the Role

As an SDR, you will be the front line of our sales process, responsible for:

• Initiating first contact with potential clients
• Qualifying prospects aligned with our Ideal Customer Profile (ICP)
• Scheduling high-quality meetings for the sales team
• Driving pipeline growth and revenue generation

Schedule & Location

• Onsite in Nairobi, Kenya
• Monday to Friday, 9:00 a.m. – 6:00 p.m. EST

Minimum Requirements

• At least 2 years of sales experience (SDR/BDR, call center, appointment setting, cold calling, lead generation, outbound sales)
• Experience with CRM and sales engagement platforms (Salesforce, HubSpot, Apollo.io, or similar)
• Advanced English (C1 – 90%), spoken and written
• Strong understanding of sales processes and outbound prospecting
• Must be 21 years or older

Key Responsibilities

• Execute high-volume outbound prospecting (calls, emails, LinkedIn outreach, CRM follow-ups)
• Qualify leads and ensure meetings meet internal quality standards
• Document all prospect interactions in CRM with accuracy
• Collaborate closely with Account Executives and sales leadership for smooth handoff of opportunities
• Consistently achieve or exceed KPIs

Required Skills

• Excellent verbal communication & active listening
• Persuasive, consultative selling approach
• Strong objection handling and rapport-building skills
• Emotional intelligence, adaptability, and persistence in KPI-driven environments

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About the Role

• We are looking for a highly motivated and energetic Client Acquisiton Specialist (B2B) with excellent communication skills and a strong commercial mindset. This is a great opportunity for candidates with sales experience who want to grow in a fast-paced, high-growth environment while working with international markets.

Key Responsibilities:

• Reach out to potential clients (leads) via phone, email, and other channels
• Qualify sales opportunities and schedule meetings for the sales team
• Clearly and persuasively communicate the value of our products/services
• Maintain accurate and up-to-date records in the CRM system
• Meet monthly targets for outreach and opportunity generation

Requirements:

• Advanced English level (excellent verbal and written communication – will be assessed)
• Strong communication skills, proactive attitude, and sales-driven mindset
• Experience in B2B sales, SDR roles, or similar positions
• Familiarity with CRM tools
• Previous sales experience (service sales)

We’re Looking for Someone Who Is:

• Energetic, results-driven, and commercially minded
• Proactive, organized, and eager to learn
• Confident communicating in an international business environment