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Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.
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Description
The ideal candidate will be required to organize, conduct and evaluate In-flight Services training and development programmes to enhance organizational and individual performance for staff at Kenya Airways and for commercial customers.
Key accountabilities will be as indicated below;
- Analyse learning and development needs and design solutions to ensure they address capability development needs.
- Prepare learning materials and venue to ensure effective delivery of training.
- Deliver the training to the selected participants to enhance knowledge and skills and demonstrate the return on investment on trainings offered.
- Follow up on course participants to evaluate level of skills transfer & implementation of action plans.
- Prepare progress and assessment report on course participants for follow up and recommendations to their respective supervisor.
- Prepare, administer and mark examinations to assess the effectiveness of the training.
- Maintain the library and other training materials and monitor training activity, expenditure and provide reports.
- Support advertising and marketing of courses to external commercial customers.
- Adapt and customize training to meet customers’ requirements
- Contribute to the achievement of commercial objectives for In-flight Services training.
- Issue certificates / transcripts to qualified participants to ensure compliance with KQ Standards and Procedures.
- Deliver commercial training programs to contribute to the achievement of revenue generation.
- Maintain competency, qualification and where required, certified in both the subject matter required to deliver.
- Support in the review of operational manuals to ensure compliance with regulatory requirements, industry standards and company training standards within operational areas.
- Act as subject matter expert for the business with regards to Inflight Services Training.
- Create a learning culture by always engaging learners and their managers.
Qualifications
- At least 3 years’ experience as a Cabin Crew
- Bachelor’s degree or Higher Diploma or Diploma
- Must possess excellent communication, interpersonal and presentation skills
- Excellent communication, Motivational skills, interpersonal and presentation skills
- Demonstrated ability to leading self
- Possession of instructional techniques, design and delivery skills will be an added advantage
- Proficiency in MS Office productivity skills with excellent IT skills
Interested candidates should submit their application online.
Only shortlisted candidates will be contacted.
See Kenya Airways Salaries and Employee Benefits
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Job Purpose Statement
To perform all the weight and balance functions for Kenya Airways flights and customer airlines with the prime responsibility of ensuring SAFETY of the passengers, crew and the aircraft. Ensure OPTIMUM utilization of cabin and belly space and On-time departure of the flight.
Weight and balance is one of the most important factors affecting safety and economy of a flight. An overweight aircraft or one whose center of gravity is outside the allowable limits is inefficient and dangerous to fly.
The successful candidate will be required to perform the following duties:
- Collecting and interpreting provisional data concerning the aircraft loading process. Operational weights, Aircraft operating limitations, Airline equipment such as AOG/EIC/MEL, Predicted passenger data and distribution, Predicted baggage data/sorting requirements, Cargo and mail, Information about dangerous goods/special loads and required handling such as segregation and ideal loading requirements. Order required number of baggage containers for ULD aircraft.
- Prepare and communicate to loading personnel a Loading instruction report Form (LIRF)/offloading instruction report (OIR) that is in line with aircraft loading processes on a shift basis to ensure optimized utilization of aircraft space and performance and an expeditious cargo and baggage handling for customer satisfaction. Achieve a center of gravity within limits of the specific aircraft and aft of the aircraft to achieve optimal fuel saving ensuring that all balance limits, volume and weight are adhered to.
- Calculate accurately EZFW that is within the limits required by the company so as to minimize unnecessary fuel uplift within the Nairobi Hub departure and CLC stations and provide the same to Flight dispatchers in a timely manner.
- Report to the shift leader Weight & Balance daily performance details in a timely manner to enable cost effective actions and safe flight operations.
- Ensure implementation of safety, security and emergency standards at all times.
- Ensure and maintain a healthy, safe and secure working environment in compliance with the relevant industry, regulatory and legislative requirements, company procedures, regulatory authorities and requirements of customer airlines.
- Function as central communication hub between Cargo department, flight dispatch, passenger/baggage services, flight deck crew, OCC, HCC etc.
- Monitor and advice Flight dispatchers and Flight deck crew EZFW changes so as to help ensure optimum fuel uplift especially tankering routes. Verify details contained in the NOTOC to ensure loading segregation are adhered to as prescribed in the IATA dangerous goods manual. Avail a copy of signed NOTOC to OCC for emergency purposes and advise to destination airport.
- Ensure that final checks are done before load sheet is produced. Confirm final passenger’s breakdown and baggage from the check in counter and gate after the flight has been finalized, confirm final loading information in accordance with issued LIR from loading supervisor including agreed deviations. Incorporate last minute changes to Load Sheet, if any, to ensure space, weight, structural and procedural limitation are adhered to. Only then can the load controller transmit to flight deck crew final load sheet that conform to company policy and procedures and customers’ SLAs on a shift basis.
- Ensure centralized load control (CLC) complies to the safety and economy of load planning to optimize on revenue and ensure station coordination for CLC customer airlines is done in accordance with the customer airlines procedures.
- Flight reports and messaging to various departments and destination stations-LDM/CPM/UCM/OIR/SLS/DUO. Prepare and retain in the station Weight & Balance documentation for all departing flights. Specific flight reports for various customer airlines in addition to the standard IATA documents.
- University graduate in mathematics or applied sciences/or Diploma in Hospitality with 03 years of experience in aviation.
- Initial weight and balance training and certification.
- A minimum of 3 years’ experience in Flight Operations or Airport Operations.
Other Skills
- Conversant with KQ’s commercial activities and processes.
- Computer literate.
- Strong planning and analytical skills.
- Good negotiator and ability to influence.
- Ability to think on your feet.
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Description
Job Purpose Statement
Efficient and economical crew utilization to ensure that the network plan is achieved.
The successful candidate will be required to carry out the following;
- Plan medium and long-term availability of operating crew in collaboration with Fleet Manager/CFI and Head of Inflight Services and Standards to ensure adequate and sufficient numbers are available to cover all flights and to optimize crew utilization.
- Plan and monitor crew rostering pattern to conform to the Fleet Agreements and the Air Navigation Regulations.
- Monitor and Action crew recurrence validations to conform to the legal requirements and enhance safety.
- Ensure implementation of safety, security and emergency standards at all times.
- Ensure and maintain a healthy, safe and secure working environment in compliance with the relevant industry, regulatory and legislative requirements, company procedures, regulatory authorities and requirements of customer airlines.
Qualifications
- Diploma in statistics or related field, or at least 5 years relevant field experience
- Minimum ‘O’ level
- Information Technology
- Good command of MS Office applications
- Trained user of Cabin crew management system
Other Skills
- In-depth Knowledge of Collective Bargaining Agreements and Civil Aviation Authority (CAA) regulations
- Strong Planning and analytical skills
- Communication and negotiation Skills
See Kenya Airways Salaries and Employee Benefits
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Description
The ideal candidate will be tasked with conducting all Safety and Emergency Procedures Trainer (SEPT) Training and Programmes to enhance safe and efficient conducting of flights.
Key duties and responsibilities will include;
- Ensuring that the course content for trainees is relevant to the objectives of the training.
- Conducting courses and evaluating level of skills transfer and implementation of action plans.
- Preparing progress and assessment reports on course participants and make appropriate recommendations to their respective supervisors and Manager Product Training.
- Ensure regular review of training manuals, tests and equipment.
- In consultation with In-flight Training and Standards Manager, prepare and manage Safety and Emergency Procedures Trainer (SEPT)/ Fleet (FLT) assessment budget.
- Liaise with Crew Scheduling Office and In-flight Training and Standards Manager to coordinate matters relating to training calendar and quality audit.
- Administer and mark examination for all SEPT attendees.
- Conduct line checks for crew in accordance with OME.
- Manage attendees training records.
Qualifications
- Possession of a University graduate or Diploma as an added advantage
- Three (3) years of relevant experience as purser.
- Excellent communication, interpersonal & presentation skills
- Organisational & planning Skills
- Instructional skills course /Trainer of Trainers.
- Proficiency in the use of IT
Interested candidates are required to submit their application online.
Only shortlisted candidates will be contacted
See Kenya Airways Salaries and Employee Benefits
go to method of application »
Description
The ideal candidate will organize, conduct and evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers.
Key duties and responsibilities will include;
- Developing and reviewing passenger handling training program for conformance to industry standards and regulations.
- Conducting a training needs analysis to address training gaps.
- Developing a training schedule to facilitate effective planning of programs.
- Liaising with relevant stakeholders to enable smooth coordination of training.
- Conducting training programs in accordance with the approved syllabi / curriculum to ensure staff gain the knowledge and skills to perform their roles.
- Prepare, administer, mark examinations and communicate results.
- Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
- Submit training records that are complete and accurate within the stipulated timelines.
- Monitor and evaluate implementation of training to ensure effective transfer of skills and identify further training needs to continuously improve performance.
- Organize training logistics including learning materials and venue arrangements.
- Issue certificates and/ or transcripts to qualified participants to ensure compliance with Kenya Airways standards and procedures.
- Deliver commercial training programs to contribute to the achievement of overall departmental revenue targets.
- Maintain competency, qualification and where required, certified in both the subject matter required to deliver.
- Support in the review of operational manuals to ensure compliance with regulatory requirements, industry standards and company training standards within operational areas.
- Act as subject matter expert for the business with regards to Passenger Handling and issues.
- Create a learning culture by always engaging learners and their managers.
Qualifications
- Bachelor’s degree or Higher Diploma or Diploma
- Must possess Airline Passenger Handling training
- Five (5) years in operations with three (3) years in a supervisory role in Passenger Handling role.
- Instructional Techniques and instructional Design and delivery skills.
- Excellent communication, interpersonal and presentation skills
- Ability to lead self
- Demonstration of motivational skills and ability to transfer the same to learners.
- Proficiency in MS Office productivity skills.
Key Performance Indicators
- Delivery of scheduled classes to ensure operational personnel are competent and certified in compliance with the regulations and company standards.
- Revenue generation targets
- Completion of training records within the stipulated timelines
- Effectiveness of programs in relation to functional performance requirements (Return on investment)
- Training calendar created and shared
- Programs are delivered to individual training needs
- Prepare and review of training programs
- Enhance the leadership skills for supervisory personnel in operational areas
- Enhance business skills
- Adhering to the approved budgets
- Internal customer satisfaction through level 3
See Kenya Airways Salaries and Employee Benefits
Method of Application
Use the link(s) below to apply on company website.
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