3Zero House Assistant - Receptionist at ACTED

The 3ZERO House Assistant-Receptionist will be responsible for the smooth day-to-day operations of the 3ZERO House Nairobi space, being the first point of contact for visitors and users of the space. This role will provide administrative, logistical, and front-desk support to the 3ZERO House Community while helping maintain a professional, friendly, and inclusive atmosphere at the space and promoting the Zero Carbon, Zero Exclusion, Zero Poverty goals among the community.

This role is onsite and will require the selected candidate to work from Wednesday to Sunday, with flexibility and possible overtime (compensated according to Acted’s HR Policy), depending on event schedules.

Responsibilities:

• Greet and welcome guests, partners, and co-workers in a friendly and professional manner.
• Maintain a sign-in register and visitor records.
• Guide guests through orientation and workspace use protocols.
• Oversee the day-to-day readiness of the coworking space, ensuring it is clean, orderly, and well-equipped
• Contribute innovative and creative ideas to continuously improve the coworking space, to ensure it is inclusive and conducive - suggesting improvements and renovations.
• Manage desk and meeting room bookings for the coworking space, maintaining an up-to-date booking system.
• Maintain an updated calendar of all activities and notify relevant team members of upcoming bookings or events.
• Respond to emails and calls related to bookings, inquiries, or logistics.
• Track and compile activity data, participant feedback, and lessons learned for reporting purposes.
• Support the 3ZERO House team with administrative or coordination tasks as needed.
• Assist in logistical preparations for trainings, workshops, and meetings hosted at the 3ZERO House.
• Provide on-site support during events (e.g., registration, materials setup, refreshments coordination).
• Foster a friendly, inclusive, and professional atmosphere at the 3ZERO House coworking space.
• Share feedback from users and co-workers with the 3ZERO House team to improve service delivery.
• Perform any other related activities assigned by the line manager.

Required qualifications and competencies:

The ideal candidate will have:

• Minimum 3 years of experience in a front-of-house or customer-facing role, especially in hospitality, hotel, or restaurant settings.
• At least a diploma or first degree in Business Administration, Hospitality, Front Office Management, or a related field.
• Proven experience in space or facility management, administration, or logistics support.
• Strong interpersonal and customer service skills with a professional and friendly demeanour.
• A strong interest in climate change, circular economy, sustainability, or social innovation, with a basic understanding of related terms and issues, is mandatory ensure meaningful engagement with stakeholder.
• Fluent in English and Kiswahili (spoken and written).
• Strong organizational skills and ability to multitask effectively.
• Comfortable using Microsoft Office Suite (Word, Excel, Outlook); experience with booking systems is an added advantage.
• Flexible, proactive, and highly dependable.
• Passion for community engagement, hospitality, and operational excellence.
• Experience working in multicultural, fast-paced environments.
• Experience working in climate action, sustainability, or innovation is a bonus.