Senior Relationship Officer at Jamii Bora Bank

• Teamwork: ”We work together to make Jamii Bora better”
• Innovation: “We are driven by creativity, innovation and continuous improvement”
• Professionalism: “We are qualified, skilled and committed to serve our customers”
• Integrity: “How we do business is as important as the business we do so we do the right thing always”

• To deliver a high quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets
• Achieve agreed individual performance targets for deposit growth, income generation, product sales and new client growth targets
• Enhance uptake and utilization of products and channels during service
• Minimize exposures to and impact of operational risks through application of policies and procedures

• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives, particularly those relating to net new deposits, income generation, product sales and new client growth targets
• Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including credit and operations
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing products and services by maintaining an accurate and up to date call report, KYC database
• Research and maintain knowledge to ensure adherence with all applicable regulatory requirements and Compliance policy and procedures, and adhere to all such standards
• Ensure customer Queries, Requests or Complaints are handled within the defined Service Level Agreements (SLAs) and Turn Around Time
• Endeavors to increase deposits by new and existing clients by identifying and evaluating client needs’ through observation, listening and questioning techniques, and ensuring quality recommendations that will satisfy the client and influence their decision-making process towards JBB and therefore meeting JBB longer term strategic goals
• Ensure the front line team are engaging customers for upselling and cross selling to ensure uptake and utilization of banks products and channels
• Influencing customer’s decision making so that they transfer their ‘main bank’ transactional banking to JBB and utilise JBB range of non-term deposit products, which assists the branch meet its funding margin objective
• Maintains a complete understanding of all products and services offered via JBB distribution channels, with knowledge sufficient to discuss product attributes fully and confidently
• Develops and maintains relationships with new and existing clients in order to capitalise on opportunities to cross-sell JBB products and services to existing and potential clients

Branch administration:

• Keeps staff informed of pertinent changes in operational policy and procedures
• Performs pre-audits to ensure ongoing adherence with compliance procedures
• Ensure adherence to budget and identify opportunities for cost efficiency
• Prepares information and reports for the Branch Manager for assigned sector and business segment

Qualification and Experience Requirements

• University Degree in a Business Related Field
• Four years’ experience in banking with at least 2 in sales
• Practical experience in use of MS Office tools with high proficiency in Power Point and Excel