Team Leader at 4G Capital

Responsibilities

Branch Targets:

• Achieve monthly sales and collections targets

Manage Branch Staff

• Directly oversee, support, and develop Branch staff to run a high performance 6 person team.

Leadership & Problem Solving

• Build and maintain an excellent work environment for the team to develop individual potential and achieve demanding targets.
• Lead and Manage all Branch functions, logistics and performance issues.

Service Delivery

• Deliver first rate customer service

Relationships Building

• Build excellent relationships with customer-partners and opinion leaders in catchment area.

Reporting

• Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities

Perform such other tasks and duties as the Company may from time to time designate as forming part of the Employee’s job description

Requirements

• 1-2 years of leadership experience
• Experience in micro finance institutions and not banks
• A degree in a business related field
• Team supervisors in micro finance institutions encouraged to apply

Key Competencies

Customer Handling

• Sales and Business Development
• Enforcement of contract and repayment obligations

Administrative Support

• General support to all tasks
• Communications
• Branch Operations
• Information Collection

Personal Attributes

• Integrity and ability to work in a fintech
• High Motivation
• Self-starter-functional problem solver
• Process discipline- Ability to follow SOPs