Junior Engineer at HCS Africa

Responsibilities for the Junior Engineer Job

Maintenance:

• Execute maintenance and repairs of buildings and equipment in order to minimize ‘downtime’
  Day-to-day surveillance of building and equipment
• Support maintenance and repairs on buildings and equipment (e.g. generators / cooling) as scheduled by the Facility (team) manager
• Document all maintenance and repairs made on buildings and equipment in a timely fashion
• Co-monitor and co-direct repairs and maintenance executed by external employees and document the results
• Monitor equipment and installations to ensure adherence to safety standards
• Co-provide input on power usage and for capacity planning
• Act as a first point of contact for ESC for technical requests
• Acts as first line of response on alarms and handle or escalate alarms according to guidelines
• Participate in the full continuous (24×7) call-out team
• Customer Implementation: Execute physical customer implementation process.
• Under the co-ordination of the Customer Implementation Manager, co-install or co-supervise installation of customer equipment in the data center and keep a complete record of the process and results
• Provide service delivery of Value Added Services (VAS): Co-perform actual customer services as indicated in the client contract

Help Desk:

• Use the Help Desk / CRM systems to track and communicate with customers.
• Take, open and close tickets in the help desk according to procedures
• Actively work to close tickets in a timely and professional manner
  Carry out any other tasks as directed by Management from time to time

Qualifications for the Junior Engineer Job

• Secondary education a technical field
• Qualified electrician certificate is a distinct advantage
• Minimum of 0 – 2 years’ experience as a technician in an electrical or industrial environment (e.g. full continuous factory)
• Knowledge of data centers is a distinct advantage
• Fluent in English
• Accurate and eye for detail
• Client-focused
• Good communication skills
• Good administrative skills
• Good decision-making skills
• Flexible working manner
• Stress-resilient