Reservations Supervisor at Summit Recruitment and Search

Key Responsibilities:

• Monitor and review regularly the room & rates availability, status, close-out dates and overbooking.
• Extend full cooperation within and between other departments.
• Inform the revenue manager in situations like overbooking & consult before making critical decisions
• Observe and maintain reservations and room guest service systems, procedures and company policies.
• Assist in rooms and guest service functions as needed
• Monitor and coordinate group reservations activities with the sales department.
• Check and ensure the jobs assigned are effectively completed.
• Conduct daily briefing and De-briefing.
• Communicate effectively with guests and other staff.
• Administer personnel action on leaves, overtime requests and disciplinary actions.
• Understand job descriptions of all positions in the company
• Check and improve all service standards established by the company.
• Motivate staff to grow within the company.
• Provide training to all staff in the department