General Manager at Wisen HR Services

Location: Kisumu

Jobs Role

The Regional General Manager’s role is for the independent ambitious generalist. A Regional General Manager sits overs Sales, Marketing, Operations, and Finance, with city wide KPIs, Budget and P&L. Regional General Manager reports directly to the CEO and is responsible for all Investor Reports concerning the city.

General Manager Job Responsibilities

General Customer Acquisition

• Have full ownership of the business development vertical in Kisumu. Close deals, manage a budget, lead business marketing activities, scale strategy locally, and build/ lead a team.
• Own and lead overarching customer acquisition strategy.
• Manage deal pipeline and source new potential business deals by contacting potential partners; discovering and exploring opportunities.
• Help develop and improve products and services by researching industry competitors, publications, and announcements.
• Support marketing activities for the company including golf tournaments, mall promotions, networking drinks, door to door sales, business fairs, etc.
• Spearhead B2C marketing strategies and coordinate actions to influence the market.
• Manage Partnership Proposals and maintain the timelines for the proposal drafting process.
• Communicate new product developments to clients and prospective clients.

Business Clients

• Strategize and lead all business client acquisition activities. Take full ownership and responsibility of finding, negotiating, and closing business deals in Kisumu.
• Develop strategy for acquiring traditional business clients in Kisumu.
• Lead all Business Client acquisitions. Bring in the expansion team to negotiations only on very unique cases.
• Follow up on all business leads which come into the company and set up meetings.
• Oversee and carry out all business client acquisition activities.
• Plan and prepare business presentations and proposals.

Partner (Rider & Driver) Recruitment

• Requires strong interpersonal skills and a social personality. This person will be responsible for managing the rider operations in the city as well as acquisition, including field prospecting to meet and engage new riders/drivers.
• Sourcing, recruiting, onboarding and training of partners on to the platform.
• Work side-by-side with the operations team to maintain an adequate number of online riders/drivers in Kisumu.
• Maintain onboarding pipeline and database of all riders/drivers and contracts.
• Gathering key rider documentation and requirements in line with the company’s signup policies.
• Following up on inquiries and referrals from riders/drivers.

Operations and Dispatch Management

• Responsible for dispatch and monitoring of orders real time and resolving issues in a timely manner to ensure optimal customer experience.
• Continual training and support for existing riders on the company platform.
• Monitoring standards and customer service levels, ensuring partners represent the brand well.
• Monitoring partner metrics including daily and monthly targets set by management.
• Identifying key partner issues and offering creative and effective solutions in a timely manner.
• Branch management and expansion.
• Any other duty that may be assigned by CEO or senior management

KPI reporting and line management

• Responsible for monthly reporting, setting and meeting Profit & Loss targets and qualitative objectives, as well as ad-hoc requests to Nairobi HQ.
• Performance evaluation and management of Kisumu Business Development and Operations colleagues.
• Daily monitoring and recording of targets set by management.
• Investor reporting on all Kisumu initiatives, metrics, and costs.
• Management of city team: Operations, Sales, Marketing.

Qualifications for the General Manager Job

• Bachelor Degree in Business, Sales, or Economics. Masters or MBA strongly preferred
• Advance knowledge in Google Suite and preparing presentations
• Demonstrated success in negotiating, cultivating and growing partnerships across all levels and sectors, problem solving and issue resolution.
• 7+ year’s management experience in Logistics, e-commerce, entrepreneurial or related industry.
• Cross-functional team management and successful KPI performance viewed favorably.
• Outstanding communication skills, oral and written, technical and non-technical.
• Excellent team player with strong leadership capability.
• Clear knowledge of Kisumu and its environment.
• Must be comfortable in fast-paced, deadline-driven environment.

Compensation: Salary will be based on experience.