Hotel Operations Manager at Corporate Staffing

Operations Manager Job Responsibilities

• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors.

• Inspecting all departments for SOP implementation.

• Inspecting all departments with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

• Assessing and reviewing customer satisfaction and service recovery process.

• Support and work with all Head of Departments in all aspects of running the hotel

• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

• Recruiting, training and monitoring staff

• Planning work schedules for individuals and teams

• Dealing with customer complaints and comments

• Conduct regular operations team meeting with HODs to discuss routine operational matters, sales targets and customers’ feedback.

• Meet all dept. heads to review & train the staff to upkeep the human capital.

• Identifying staff learning needs and assisting with development

• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

• Responsible for the overall management of the operation of the hotel.

• Ensuring compliance with licensing laws, health and safety and other statutory regulations

Qualifications and Skills Required for the Operations Manager Job

• Degree in business management, administration or related field

• A minimum of 5 years experience in a similar role

• Working background in hospitality preferred

• Experience in overseeing budgets and resources

• Experience in selecting and managing industry vendors