Customer Solutions Associate at Branch.co

You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed over 50,000 loans and are already profitable on our portfolio. Our success has led to investments from Silicon Valley’s leading VCs.

Responsibilities for the Customer Solutions Job

• Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
• Escalating customer feedback and IT bugs to help improve our product

Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays.

Customer Solutions Job Qualifications

• Passionate about customer service
• Highly entrepreneurial – comfortable with ambiguity and taking initiative
• Excellent collaborator and team Player
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Good typing speed (ideally above 45 wpm)
• Availability to be extremely flexible with customer service related schedules
• Previous experience in IT and/or customer support preferred