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  • Posted: Jan 27, 2017
    Deadline: Feb 3, 2017
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    Barclays has operated in Kenya for over 100 years. Financial strength coupled with extensive local and international resources have positioned Barclays Bank of Kenya as a top provider of financial services in the market. With an extensive footprint of over 100 outlets and over 210 ATMs spread across the country the banks boasts of years of superb financia...
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    Head of Forensic Investigations,Fraud & Physical Security

    Job Purpose

    1. The function has responsibility for the provision of Forensic investigations, Frauds and Physical security services across BBK and will ensure that solutions are proportionate and fit with business objectives.
    2. Manage all investigation of cases end to end by ensuring that all the investigative / operating methodologies are adhered to in accordance with the required standards and meet the organisation’s needs in terms of addressing the risks appropriately
    3. Provide leadership to the Forensic investigations, Physical security and Frauds Operations teams (, Acquiring Fraud Monitoring, Cards Fraud Monitoring, Issuing & Acquiring Chargebacks, Transaction, Application and E-Channels) to ensure implementation of Fraud Management programs through the embedding of RBB Policies to reduce losses.

    Technical skills / Competencies

    • People management, both from a staff and customer perspective.
    • Analytical thinking
    • Communication, verbal and written
    • Decision making
    • Negotiation skills
    • Interpersonal skills
    • Influencing skills
    • Report Writing skills
    • Conflict management.

    Knowledge, Expertise and Experience

    Essential

    • Thorough knowledge of all of the products and services of Card and Merchant businesses in Africa.
    • Thorough knowledge of bank products
    • Excellent Risk Management skills- this role is dealing with a cross section of countries across Africa.
    • In-depth knowledge of fraud management.
    • Satisfies The Fsa Criteria For An Approved Person, Both Initially And Ongoing
    • The jobholder must have gained first hand experience with clients and have proven negotiation skills and people management.
    • Working within a stringent environment of fraud. 

    Preferred

    • Experience in Risk Management  and fraud prevention
    • Knowledge and experience of card schemes Risk Management rules, policies and procedures
    • Contacts with Law enforcement in relation to fraud
    • Experience  & Knowledge in customers, and employees Fraud Prevention Training
    • Understanding of customers needs
    • Certificate in Fraud Control course.

    Method of Application

    Interested and qualified? Go to Barclays Bank on barclays.taleo.net to apply

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