Associate, Back Office (OCT Branch) at I&M Bank

Key Responsibilities:

• Carefully vet and process cheques, ensuring accuracy and completeness.
• Scan and correct cheques, notify stakeholders of in-house cheque statuses.
• Reconcile outward cheques, ensuring accuracy against reports.
• Confirm rates with treasury as needed before processing.
• Accurately process the DMS instructions within SLA, minimizing errors.
• Accurately process salaries and EFTs, reconciling accounts.
• Manage standing orders and remittances on time.
• Handle direct debit payments efficiently.
• Timely and accurate processing of internal transfers.
• Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

Academic Qualifications:

• Bachelor’s Degree in Business, Banking or related field.

Work Experience & Competencies Required:

• At least one (1) year relevant experience in a similar role in a similar sized organization.
• Excellent communication and interpersonal skills.
• Ability to speak Chinese language.