ICT Assistant at IDB Capital Limited

Reporting Relationship: ICT Manager

Industry: Financial Services
Location: Nairobi

Duties & Responsibilities

• Provide first line in user support and where necessary to work with the outsourced IT Providers.
• Ability to quickly and competently diagnose faults associated with server and desktop environments and to resolve or externally escalate them when required.
• Assist in the production and maintenance of documentation relating to the Company’s ICT systems and operations.
• Assist in maintenance of ICT infrastructure systems, including LAN & WAN applications.
• Assist in the carrying out of beginning & end of day backups for core systems and restorations, in line with policies and procedures.
• Carryout authorized website updates in liaison with a service provider.
• Offer technical support to users, with regard to the usage of ICT systems and applications.
• Assist in the administration of both windows and linux server environments and operating systems.
• Assist in maintenance of a hardware and software inventory and ICT records.

Requirements

• Degree in ICT
• Hands on experience in solving hardware and software problems
• A good understanding of E.R.P systems
• Knowledge of Relational Database Management Systems (Microsoft SQL & SYBASE)