Service Supervisor at Alternate Doors

Service Supervisor Job Responsibilities

• Explains how various menu items are prepared, describing ingredients and cooking methods
• Informs customers of daily specials, making recommendations upon request
• Serving & Clearing dishes, making sure the crockery is clean & polished before use
• Assisting in inventory for crockery, cutlery, linens etc for the restaurant
• Assisting customers in all their needs (ie. calling a taxi)
• Be responsible for all work stations and for the uniforms
• Required to attended mandatory training sessions, restaurant meetings and briefing
• Responsible for coordinating entire stations and communicating with front- and back-of-the-house personnel to provide a dining experience that meets or exceeds guest expectations
• Processes guest orders to ensure that all items are prepared properly and on a timely basis
• Present, open, and pour wine when serving guests
• Observes diners to ensure that guests are satisfied with the food and service
• Responds to additional requests and determines when the meal has been completed
• Preparing totals bills and accepts payment or refers guests to cashier
• Assist bus person with stocking, removing, and resetting dishes and silverware between courses and cleaning and resetting tables
• The Head Waiter ensures that restaurant and lounge operate efficiently and profitably while maintaining their reputation and ethos
• Maintaining high standards of food, service, health and safety
• Investigates and resolves food quality and service complaints
• Coordinating the operation of the lounge during scheduled shifts
• Managing and motivating staff throughout their shift and provide them with feedback
• Carrying out inventory of the bar, cutlery, crockery, glassware, equipment at regular intervals to ensure minimal loses due to theft and breakage
• Ensures that the team demonstrate the highest standards of guest care and welcome in the bar/lounge
• Assumes all duties given by the Supervisors

Qualifications Requirements for the Service Supervisor Job

• A degree or diploma in Hotel Management or similar from a reputable college or university
• Min. 3 years experience with a minimum of 2 years supervisory skills in fine dining establishment
• Management experience
• Basic wine knowledge
• Right work attitude
• Flexible
• Strong social skills Should be a team player and willing to learn
• Strong written and verbal communication skills
• Strong organizational skills