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Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-qua...
Your Mission
- Expand toilet network by 40% YOY in current areas of operation
- Ensure timely and efficient customer service delivery, and issue resolution
- Own financial plan and reporting for the entire organization
- Establish systems to transition new models into core operation
Responsibilities for the Chief Operating Officer Jobs in Kenya
- Lead, in partnership with the Executive Director, a socially and environmentally driven business through years of ambitious growth, striving to change the entire sanitation value chain in Nairobi
- Define company strategy, working closely with our founders, the Board, and senior leadership team
- Manage complete P&L accountability for the core value chain from sales and marketing to customer onboarding and operations – managing those functions, as well as finance.
- Drive expansion of our operations in Nairobi, concurrently building systems to replicate into new geographies & markets.
- Manage all day-to-day operations and oversee a team of approximately 30 people across sales, customer on-boarding, customer support and finance
Qualifications for the Chief Operating Officer Jobs in Kenya
- Excellent communication skills with the aptitude to distill complex systems and detailed analysis into simple, structured processes with concrete action plans.
- Demonstrated experience setting and implementing bold yet realistic strategies.
- Strong data, analytical and decision-making skills.
- Proven excellence in people management.
- Ability to lead teams and organizations through change.
- 10+ years of relevant work experience (preferably in Africa), including successful entrepreneurial experience or 4+ years as a senior leader in a rapidly growing young company.
- Proven track record of developing operational plan from a company strategy
- Extensive experience in budgeting / forecasting and developing teams to take control of their P&L statements
- Proven experience in developing and managing sales pipelines
- Introduced new products into a market, as well as integrating pilot projects into standard operations
- Proven experience leading high-performing teams, especially in dynamic, high-growth environments
Personal Attributes
Relentless pursuit for excellence: Insatiable hunger to build and scale an innovative, high-impact business model. Perseverance in the face of often unprecedented and unpredictable logistical and environmental hurdles.
Value for stakeholders: A deep-seated instinct to understanding and serving the customer, be it the residents of urban slums, Fresh Life Operators, the team or the Board
Pragmatic Innovation: Thoughtful developer of new ideas to improve systems, people, and operations, especially as Sanergy works to make its model more cost-effective
Collaboration: Strong relationship-building skills and experience working closely across organizations from senior executives to local government to field-level staff.
Authenticity: Low ego attitude with a willingness to shift from high-level critical thinking to stepping in and helping drive implementation on the ground.
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