Operations Manager at OYA Microcredit

Role Summary

The Operations Manager drives corporate operational efficiency, optimizes loan processing workflows, manages administrative and IT infrastructure support, and oversees seamless business scaling.

Key Responsibilities

• Streamline end-to-end loan application processing, disbursement workflows, and customer onboarding protocols.
• Formulate operational strategies, policy updates, and process automation to improve efficiency.
• Supervise multi-departmental administrative operations, technology integrations, and vendor management.
• Ensure operational risk management, regulatory compliance, and statutory alignment across business units.

Key Qualifications & Requirements

• Degree in Operations Management, Business Administration, Finance, or related executive discipline.
• 5+ years of senior operational leadership experience within microfinance, banking, or digital lending platforms.
• Proven track record in process optimization, budget control, and operational risk management.
• Strong executive leadership, strategic decision-making, and project management skills.