Hospitality - General Manager at Rose Avenue Group

Summary

The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of their service culture, maximized operations and guest satisfaction. Work very closely with the Directors and other stake holders.

Responsible for managing the Apartments management team (HOD’s) and overall targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.

General Manager Job Duties and Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s Annual Operating
• Budget, Marketing & Sales Plan and Capital Budget. Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Closely monitor the business reports on a daily basis and take decisions accordingly.
• Assisting in residential sales as and when required and development with strong sales prospects, maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Prepare a monthly financial reporting for the directors and stake holders. Draw up plans and budget (revenues, costs, etc.) for the directors.
• Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. Lead all key property issues including capital projects, customer service and refurbishment.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD’s for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis.
• Provide effective leadership to hotel team members, manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take directorship of all guest complaints.
• Lead in all aspects of business planning. Respond to audits to ensure continual improvement is achieved.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Responsible for Legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Prerequisites

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

Qualifications for the General Manager Job

• A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
• Excellent computer system skills.
• At least 7 years’ experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations, 2 years of which should be on the senior management positions.