Field Sales Co-ordinator at ThinkPeople

If you have at least 5 years experience in auto spares sales, then this job is for you!

Job purpose

Reporting to the Director Sales and Marketing, the job holder will be responsible for planning and coordinating the field sales activities, customers relationship management and communication as guided by the Sales Key to ensure full market coverage using Clobz sales and other related tools

Main responsibilities

• Plan field sales visits with the Sales Executives and ensure that they are followed accordingly. 
• Manage Clobz Sales program and ensure that all parameters are worked on as required. 
• Identify and shortlist customers that need senior management's attention and support to close deals, or collect debt.
• Offer support to sales executives by facilitating them with sales team allowances as per the laid policy and getting the desired approval prior to avoid inconveniences. 
• Prepare advance route planning and ensure that the same is updated in Clobz by each sales executive. 
• Organise and provide desired product samples and ensure that the same is accounted for accordingly. 
• Receive and respond to customer enquiries. 
• Manage the sales pipeline to ensure that every deal is taken through the process by all the sales executives. 
• Formulate a customer information flow mechanism between the customers and sales team and vice versa. 
• Constantly manage and communicate with key customers i.e. distributors, resellers, and corporates.
• Prepare, monitor and coordinate quotations sent until the deals are closed as per the laid procedure. 
• Continuously update the cross referencing master, Google sheets and support the sales team with the cross referencing role. 
• Accurately analyse and assess sales reports and advise management on products, market intelligence, emerging competition, market dynamics, new opportunities, and elements of companies competitive advantages. 
• Make proposals to the Marketing Department on the necessary marketing support that will help increase the company's competitive advantage.
• Track sales orders and 24 hours order service charter and raise up issues contrary to the charter. 
• Conduct a weekly follow up on pending orders from the dispatch team; coordinating with the Inventory, Product and Dispatch teams, sales centre and depots. 
• Organise and conduct sales coordination meetings as well as ensure that the sales executives are prepared for Monthly Sales Meetings with MIS Reports ready. 
• Monitor product sales and ensure that customers are well informed of our product offering.
• Identify marketing gaps and communicate to the Marketing Manager for action.
• Prepare monthly field sales analysis reports which include the following:- 

        – Regional sales activity report.
        – Customer coverage/ visit report.
        – Sales Executive performance reports.
        – Marketing activity impact report.

• Ensure that the sales executives adequately collect debt owed by the company during the sales field visit and highlight non responding customers on the matter of debt to the Accounts Department for support.
• Tabulate field sales targets and corresponding sales commissions as set

Academic qualifications

• Degree in business related studies (or Equivalent) OR Diploma Certificate in Business related Studies

Professional qualifications

• Any training on Customer Care and CRM is an added advantage.

Skills and Attributes

• Well versed in computer applications.
• Proficient in Pastel accounting or Similar ERP. 
• Good verbal and written communication. 
• Ability to multitask
• Average and controlled temperament. 
• Good presence on social media. 
• Ability to think outside the box.