Country Operations Manager at Jumo World

Key responsibilities

• Manage and deliver multiple work streams for projects in the financial services arena to agreed scope, timings, budget and quality
• Work with internal teams to help define project scope, resource requirements and cost estimates for projects
• At the start of a project, analyse the areas that could potentially throw the delivery off track, log risks, create a mitigation plan and actively mitigate against them
• Ensure that internal and external sign-offs are obtained on all key project deliverables, and that you have an audit trail to protect yourself if things go wrong
• Be the hub of communication for the project – in regular contact with internal and external stakeholders engaged in delivering our products
• Be on top of projects and know their status (key milestones, budgets, resourcing etc.)
• Assess the time and financial impact of changes and communicate to stakeholders
• Be firm but fair in judgement: push back when scope creeps or suggested budgets are not realistic whilst understanding the constraints of the stakeholders
• Be responsible for ensuring that relevant clients and account team members are kept up to date on project developments: changes in timings, costs and any issues arising.

Skills and competencies

Essential

• Bachelor’s Degree in Business/Finance/Economics/Accounting or similar
• Minimum of 5 years’ experience in a similar role in financial services – mobile money focused ideally
• Experience managing large teams
• Previous high level and sophisticated relationship management experience
• Experience negotiating with major counter-parties to achieve and facilitate a given strategy
• Ability to work in a fast paced ever changing environment
• Excellent time management, planning and organisational skills
• Exceptional communicator, with effective listening skills, intelligent and articulate with strong written and verbal skills
• Confident personality with strong presentation ability
• Ability to work to tight deadlines, multi-task, prioritise and handle a diverse workload
• Decisive, detail orientated, enthusiastic, problem solver

Desirable

• Prior experience with mobile financial services, and mobile money integrations specifically

   

• Experience in project management