Director Operations at National Bank of Kenya

The Position

Reporting to the Managing Director & CEO, the role holder will be responsible for providing overall leadership with regard to the Bank’s operations, developing and implementing operational strategy that supports the growth of business, direct and oversee the banking operations function relating to central operations, branch operations, trade services operations, treasury operations and cards/ electronic banking operations.

Key Responsibilities:

•    Provide overall operational leadership and oversee operational excellence in the Bank
•    Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
•    Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and develop and implement corrective action.
•    Responsible for driving the re-engineering business processes agenda to improve customer service, cost effectiveness and controls.
•    Ensure compliance with regulatory requirements relating to Banking Operations.
•    Oversee implementation of operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.
•    Build an efficient processing system through centralization, automation and innovation by leveraging on technology and emerging trends.

The Person

•    For the above position, the successful applicant should have the following:
•    Bachelor’s degree in Finance, Accounting, ICT, Engineering or its equivalent from a recognized institution.
•    Master’s degree in a relevant field from a recognized University.
•    Technical/Financial/Banking Operations qualifications ACI, CPA & ACIB, AML or KYC.
•    Certification in Project Management.
•    Certification in Corporate Governance.
•    Ten (10) years of working experience in Banking Operations, seven (7) of which must be in a Senior Management position.
•    Demonstrable experience in delivering major business process re-engineering projects
•    Knowledge and experience of working with core banking systems such as BFUB, other systems such as; Trade Finance, SWIFT, EDMS, Clearing and OPICS.
•    Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions.
•    Demonstrated Leadership capacity and ability to operate at Senior Management Level