Job Opportunities at Corporate Staffing - 6 Positions

Salary: 30k – 40k
Location: Nairobi

Responsibilities for the Call Centre Agent Job

• Appoinment settings through phone calls to contacts in our database

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Visiting potential clients and providing them with additional information with a view of closing a sale.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.

• Contributes to team effort by accomplishing related results as needed.

Call Centre Agent Job Qualifications

• A university degree in marketing or any related field

• More than one year of Customer Service Experience.

• Presentable & Should be a fast thinker

• Quality Focus.

• Problem Solving.

• Market Knowledge.

• Documentation Skills.

• Listening skills.

• Telephone Skills.

• Resolving Conflict.

• Analyzing Information.

• Multi-tasking

• Communication skills