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Founded in 2009, Fenix International is a venture-funded next-generation energy company with offices in East Africa and Silicon Valley. Our core expertise is in renewable energy, mobile finance, and last-mile sales, marketing, distribution and customer service
Summary
We’re looking for a highly motivated and entrepreneurial individual with strong customer service experience looking to provide the best customer experience to the BoP in emerging markets.
Job Description
Reporting to the Fenix Kenya Managing Director, the Customer Service Manager will head the Kenya Customer Service Team in developing scalable systems to support the delivery and customer support of life changing energy and financial services to rural Kenyans powered by ReadyPay
Key Responsibilities
Call Centre Management
Aftersales Service
Customer Insights and Communications
Customer Experience Strategy
Monitoring, Reporting & Optimisation
Talent
Required Skills & Experience
Highly Desired Skills & Experience
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