Camp Manager at Frank Management Consult Ltd

The manager will be a hands-on and involved in the day-to-day running of the camp, which may include carrying out reception duties or serving meals if the need arises.

Camp Manager Job Responsibilities

• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Complete all daily administration tasks as required
• Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
• Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
• Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
• Complete regular checks on portable electrical appliances
• Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
• Manage and maintain effective and efficient use of all operations equipment in line with company policy
• Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
• Consult with Operations Manager and Human Resource Manager where unclear on how to proceed with staff morale and discipline
• Complete all required health and safety/fire checks on time
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
• Always adhere to all company policies and procedures and licensing laws
• Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
• Ensuring compliance with licensing laws, health and safety and other statutory regulations in consultation with the Operations Manager, HR & Corporate Affairs Manager and the Directors
• Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit (unnecessary engagement of casuals et cetera).
• Manages employee personnel forms, including performance evaluations, attendance records, leave days
• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation.
• Ensures that employee related issues are resolved in a manner consistent with company policies.

Qualifications for the Camp Manager Job

• Degree/Diploma in Hospitality Management from a reputable institution
• 5 years’ Management experience in high-end luxury Camps in remote Africa Bush land
• Ability to work with the local community
• Excellent guest relation and communication skills
• Ability to handle Housekeeping, Front of House & the Kitchen
• Highly motivated and result driven
• Kenyan Citizens working in Tanzania / Uganda encouraged to apply

Remuneration: An attractive package is on offer dependent on skills, experience and qualifications