City Manager at Sendy Limited

Responsibilities for the City Manager Job

• Strategize and lead all business client acquisition activities. Take full ownership and responsibility of finding, negotiating, and closing business deals In Kisumu
• Develop strategy for acquiring traditional business clients in Kisumu
• Lead all Business Client acquisitions. Bring in the expansion team to negotiations only on very unique cases
• Follow up on all business leads which come into Sendy and set up meetings
• Requires strong interpersonal skills and a social personality. This person will be responsible for managing the rider operations in the city as well as acquisition, including field prospecting to meet and engage new riders/drivers
• Sourcing, recruiting, onboarding and training of partners on to the platform.
• Work side-by-side with the operations team to maintain an adequate number of online riders/drivers in Kisumu
• Maintain onboarding pipeline and database of all riders/drivers and contracts
• Gathering key rider documentation and requirements in line with Sendy’s signup policies
• Following up on inquiries and referrals from riders/drivers
• Responsible for dispatch and monitoring of orders real time and resolving issues in a timely manner to ensure optimal customer experience.
• Continual training and support for existing riders on the Sendy platform
• Monitoring standards and customer service levels, ensuring partners represent the brand well.
• Monitoring partner metrics including daily and monthly targets set by management.
• Identifying key partner issues and offering creative and effective solutions in a timely manner.
• Branch management and expansion.
• Any other duty that may be assigned by CEO or senior management

City Manager Job Qualifications

• Bachelor Degree in Business, Sales, or Economics. Masters or MBA strongly prefered
• Advance knowledge in Google Suite and preparing presentations
• Financial modeling
• Demonstrated success in negotiating, cultivating and growing partnerships across all levels and sectors, problem solving and issue resolution.
• 7+ years management experience in Logistics, e-commerce, entrepreneurial or related industry.
• Cross-functional team management and successful KPI performance viewed favourably.
• Outstanding communication skills, oral and written, technical and non­ technical
• Excellent team player with strong leadership capability.
• Clear knowledge of Kisumu and its environment
• Must be comfortable in fast-paced, deadline-driven environment