Customer Service Officer at Elite HR Solutions

Customer Service Job Responsibilities

Parents

• Advise the parents on the financial policy of the school
• Send out invoices to all the parents on time as per school policy
• Ensure 100% collection of fees by the stipulated dates
• Ensure timely receipting of all fees collected

Suppliers

• Advise all suppliers on the financial policy of the school
• Liase with accounts on preparation of all budgets (weekly, monthly, termly & yearly)
• Timely payment of all school bills as per the financial policies in place

Banking Activities

• Processing bank transfers (Mpesa)
• Cash withdrawals
• Timely processing of bank statements
• Any other duty as may be assigned by the management.

Requirements for the Customer Service Job

• Diploma in customer service or related field
• Accounting training will be an added advantage
• At least two year’s experience in a client facing environment
• Good interpersonal skills