Network Operation Center Engineer at Dhanush Iinfotech PVT Ltd.

Job description

• Minimum number of experience is 1 year. 
• Responsible for end to end Fault Management in technology which includes Alarm Monitoring, First Level troubleshooting and resolution, Trouble Ticket Management and faults escalation to 2nd level.
• The holder of the role will also manage execution of changes on the network and Preventive maintenance on Network Elements across the network.

• To develop and analyse relevant daily/weekly/monthly reports on various key aspects of the NOC section.

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  To do Network Trouble Ticket (NTT) Management including creation of Trouble Tickets for network faults detected; tracking and update of TT status during its lifecycle (e.g. opened, assigned, dispatched, resolved, closed, etc.); tracking of all key information on TT (e.g. date/time of TT creation, organizational group that created TT, description of first diagnosis, etc.);

• To work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively;

• To perform alarms monitoring and First line fault resolution across the RAN, VAS, CORE, NPS, TRANSPORT and DATA (fixed/mobile) domains;

• To actively follow up on Major/Critical Incidents in collaboration with the Regional Networks Team, Incident Management team and other stakeholders;

• To issue regular updates on service/network outages to the Technology, Enterprise Business Unit, Consumer Business Unit and Customer Operations divisions

• Strong independent decision-making, organizational, planning and problem-solving skills.

• Ability to work collaboratively across the business, and to engage internal and external stakeholders.
• Degree in Electrical and Electronics engineering/Computer Engineering, Computer Science, Information Technology or Telecoms engineering.
• At least 1 year of work experience in telecoms preferably in a GSM environment, field operations or network management.
• Highly analytical with strong reporting and presentation skills.