Applications Specialist - Customer Experience Systems at KCB Bank Kenya

Job Description

• Backend administration of CX Systems – Dynamics CRM (Customer Service and Sales), Integrated Customer Experience system and Voice of the Customer insight systems
• Dynamics CRM – Deployment, License Management, Service Uptime, Reports Management and Workflow maintenance
• Engaging, coordinating and working with applications’ vendors for escalations, upgrades, health checks and maintenance reviews for Customer Experience systems
• Designing, planning and budgeting for system enhancements and/or related requirements
• Perform work in compliance with specified security and assurance requirements
• Manage and ensure continuous performance tuning, upgrades and resource utilization as required
• Governance - Create and maintain documentation as it relates to system configuration, Licensing, mapping, and processes in compliance with policies and procedures
• Planning, organizing and performing DR test exercises as required
• Planning, Scheduling and organizing of monthly Service review meetings with system vendors

Education 

• Bachelor’s Degree Information Technology, Computer Science, or a related discipline

Professional Qualifications

• MOUS/ MCP/ MCSE /MCITP/MCTS/Dynamics 365 certification

Total Minimum No of Years Experience Required

• 3 Years