Vacant Positions at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Carry out reviews along the various phases of a project’s lifecycle as detailed in the bank’s Project Management framework to ensure that all delivered systems comply;
• Provide guidance in resolving IS audit findings and lead the development of reports and corrective action plans;
• Provide guidance for the Resumption and Recovery of time sensitive business operations in accordance with pre-established timeframes as well as ensuring that adequate plans are in place for the less time sensitive business operations;
• Develop and implement Risk Management Policies, procedure, standards and guidelines based on best practice benchmarking COBIT, ISO/IEC 270001, NIST, ITIL and other relevant standards;
• Review and recommend appropriate security enhancement  of our network by evaluating network design and ensure implementation of effective firewall security policies;
• Manage incidents and complaints about ICT Services;
• In liaison with IT ensure effective change management process is in place;
• Review and evaluate system backup and disaster recovery standards for the bank, follow up on the implementation and provide support to ICT Department to ensure quick recovery in the event of disaster;
• Reviewing the Business Continuity Programme for effectiveness and completeness and recommend appropriate action;
• Reviewing  System Security Configurations for effectiveness and recommend appropriate settings;

Responsibilities

• Lead and mentor a team of Information Risk Managers and Analysts, fostering a collaborative and high-performing environment.
• Conduct comprehensive reviews and provide independent assurance on projects, cybersecurity, and governance initiatives.
• Offer objective and insightful recommendations to enhance the bank's information systems and ICT infrastructure.
• Ensure the bank's data and systems are secure and compliant with industry standards and regulations.
• Stay updated with emerging technologies and trends, identifying potential risks and opportunities for the bank.
• Collaborate with various departments to understand their information risk needs and provide tailored solutions.
• Develop and implement risk assessment frameworks and methodologies to identify and mitigate potential risks.
• Prepare and present risk reports to senior management, offering clear and actionable insights.
• Build and maintain strong relationships with internal stakeholders and external partners to ensure effective risk management.
• Stay informed about industry best practices and contribute to the bank's overall risk management strategy.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, with a Master's degree preferred.
• Minimum of 8 years of experience in information risk management, with a proven track record of leading teams.
• Certified Information Systems Auditor (CISA) or Certified Information Security Manager (CISM) certification is an advantage.
• Strong knowledge of information security principles, risk assessment methodologies, and industry standards.
• Excellent leadership and mentoring skills, with the ability to inspire and develop a high-performing team.
• Analytical mindset with a problem-solving approach, able to identify risks and propose effective solutions.
• Effective communication skills, both written and verbal, to present complex information to diverse audiences.
• Ability to work independently and manage multiple projects simultaneously, ensuring timely delivery.
• Strong interpersonal skills to build relationships and collaborate with stakeholders at all levels.
• A proactive and innovative mindset, constantly seeking opportunities to enhance the bank's information risk management practices.

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Job Description

• Backend administration of CX Systems – Dynamics CRM (Customer Service and Sales), Integrated Customer Experience system and Voice of the Customer insight systems
• Dynamics CRM – Deployment, License Management, Service Uptime, Reports Management and Workflow maintenance
• Engaging, coordinating and working with applications’ vendors for escalations, upgrades, health checks and maintenance reviews for Customer Experience systems
• Designing, planning and budgeting for system enhancements and/or related requirements
• Perform work in compliance with specified security and assurance requirements
• Manage and ensure continuous performance tuning, upgrades and resource utilization as required
• Governance - Create and maintain documentation as it relates to system configuration, Licensing, mapping, and processes in compliance with policies and procedures
• Planning, organizing and performing DR test exercises as required
• Planning, Scheduling and organizing of monthly Service review meetings with system vendors

Education 

• Bachelor’s Degree Information Technology, Computer Science, or a related discipline

Professional Qualifications

• MOUS/ MCP/ MCSE /MCITP/MCTS/Dynamics 365 certification

Total Minimum No of Years Experience Required

• 3 Years

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KEY RESPONSIBILITIES:

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of branch staff
• Proper Documentation and administrations of Shari’ah compliant portfolios, 
• Managing PAR as per set targets.
• Responsible for leadership, management, growth and maintenance of the SAHL book
• Maintain and grow the existing SAHL customers through enhanced relationships 
• Achieve the set targets in terms of numbers and values for both liabilities and assets
• Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Experience:

• Bachelor’s degree.
• Islamic Banking Certification is added advantage.
• 3 years’ general work experience
• 2 years’ experience in Banking Operations
• 2 years Sharia banking experience
• 2 years’ experience in Credit
• 2 years’ experience in Sales & Relationships

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KEY RESPONSIBILITIES:

• Deliver portfolio growth targets by executing strategies that increase investment group acquisition, balances, and overall segment revenue.
• Drive profitability and revenue performance through effective cross-sell, retention, and yield optimization initiatives.
• Identify growth opportunities by analysing market trends, customer behaviour, and competitor activity to inform strategy.
• Design and enhance segment propositions tailored to the needs of investment groups with measurable outcomes such as product uptake, penetration rates, and customer adoption.
• Strengthen customer relationships and engagement with investment groups, measured through retention rates, wallet share, and satisfaction scores.
• Expand segment visibility and reach through targeted outreach initiatives, partnerships, and community engagement, measured by acquisition and brand presence.
• Drive execution of segment initiatives in collaboration with internal teams(product, marketing, digital, and operations), ensuring timely delivery against agreed KPIs and campaign targets.
• Enable frontline teams through training and support, improving sales productivity, conversion rates, and customer engagement.
• Strengthen governance, risk management, and compliance by identifying key risks, reviewing audit outcomes, enforcing controls, and ensuring adherence to regulatory and internal standards.

Requirements:

Education 

• Bachelors Degree Business or any relevant degree    
• Professional Qualifications Project management or business field    
• Masters Degree Business or any relevant

Experience  

• Total Minimum No of Years Experience Required 8

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Key Responsibilities 

• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets. 
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources. 
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.

The Person  

For the above position, the successful applicant should have the following: - 

• A bachelor’s degree in business Related from a recognized institution.
• Cash Management Training is required.
• A minimum of 8 years General Banking experience with at least 2 years at Branch Manager Level.
• Should have at least 6 months’ experience in Branch Operations: Cash, Clearing, Accounts & Administration.
• At least 4 years’ experience in the following roles:
• Personal/Business/Retail Banking or Sales Manager.
• Credit Management.
• Customer Service / Relationship Management.

go to method of application »

KEY RESPONSIBILITIES: 

• Provide leadership in individual Information Risk / Technology related Risk and advisory assignments for the assigned scope.
• Conduct Technology and Information risk assessments through Information Risk Managers and Analysts to develop the annual Group Information Risk action plan.
• Provide leadership in cyber security risk related reviews and advisory assignments, IT general and IT application control risk reviews on information systems and Technology environment to give assurance on the effectiveness and efficiency of the preventive control and compliance to KCB Group policies, International Standards (ISO 27001, ISO 22301, PCI DSS, NIST 800 series, etc.), and Regulatory requirements and guidelines.
• Provide leadership in emerging risks, threat hunting, Cloud computing & AI/ML by working with business functions in Technology in providing mitigations.
• Providing regular updates to group senior leadership and the board on the latest trends.
• Coordinate Red Team exercises across the group and SWIFT attestation program in timely manner.
• Tracking of outstanding risks in DORCCO, GORCCO, CAB meetings.
• Be a member of CAB representing the Information Risk Department.
• Conduct, follow up and validate closure of PIR & KCSA review issues action plans as per stakeholder engagement agreements and track to completion within agreed timelines.
• Design and monitor implementation of Information risks awareness program across KCB Group
• Responsible for oversight and challenge of Information risks across KCB Group, including Information Security, Technology and Data quality risks. 

Responsibilities

• Lead and mentor a team of Information Risk Managers and Analysts, fostering a collaborative and high-performing environment.
• Conduct comprehensive reviews and provide independent assurance on projects, cybersecurity, and governance initiatives.
• Offer objective and insightful recommendations to enhance the bank's information systems and ICT infrastructure.
• Ensure the bank's data and systems are secure and compliant with industry standards and regulations.
• Stay updated with emerging technologies and trends, identifying potential risks and opportunities for the bank.
• Collaborate with various departments to understand their information risk needs and provide tailored solutions.
• Develop and implement risk assessment frameworks and methodologies to identify and mitigate potential risks.
• Prepare and present risk reports to senior management, offering clear and actionable insights.
• Build and maintain strong relationships with internal stakeholders and external partners to ensure effective risk management.
• Stay informed about industry best practices and contribute to the bank's overall risk management strategy.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, with a Master's degree preferred.
• Minimum of 8 years of experience in information risk management, with a proven track record of leading teams.
• Certified Information Systems Auditor (CISA) or Certified Information Security Manager (CISM) certification is an advantage.
• Strong knowledge of information security principles, risk assessment methodologies, and industry standards.
• Excellent leadership and mentoring skills, with the ability to inspire and develop a high-performing team.
• Analytical mindset with a problem-solving approach, able to identify risks and propose effective solutions.
• Effective communication skills, both written and verbal, to present complex information to diverse audiences.
• Ability to work independently and manage multiple projects simultaneously, ensuring timely delivery.
• Strong interpersonal skills to build relationships and collaborate with stakeholders at all levels.
• A proactive and innovative mindset, constantly seeking opportunities to enhance the bank's information risk management practices.

go to method of application »

Key Responsibilities 

• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets. 
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources. 
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.

The Person  

For the above position, the successful applicant should have the following: - 

• A bachelor’s degree in business Related from a recognized institution.
• Cash Management Training is required.
• A minimum of 8 years General Banking experience with at least 2 years at Branch Manager Level.
• Should have at least 6 months’ experience in Branch Operations: Cash, Clearing, Accounts & Administration.
• At least 4 years’ experience in the following roles:
• Personal/Business/Retail Banking or Sales Manager.
• Credit Management.
• Customer Service / Relationship Management.

go to method of application »

KEY RESPONSIBILITIES: 

• Provide leadership in individual Information Risk / Technology related Risk and advisory assignments for the assigned scope.
• Conduct Technology and Information risk assessments through Information Risk Managers and Analysts to develop the annual Group Information Risk action plan.
• Provide leadership in cyber security risk related reviews and advisory assignments, IT general and IT application control risk reviews on information systems and Technology environment to give assurance on the effectiveness and efficiency of the preventive control and compliance to KCB Group policies, International Standards (ISO 27001, ISO 22301, PCI DSS, NIST 800 series, etc.), and Regulatory requirements and guidelines.
• Provide leadership in emerging risks, threat hunting, Cloud computing & AI/ML by working with business functions in Technology in providing mitigations.
• Providing regular updates to group senior leadership and the board on the latest trends.
• Coordinate Red Team exercises across the group and SWIFT attestation program in timely manner.
• Tracking of outstanding risks in DORCCO, GORCCO, CAB meetings.
• Be a member of CAB representing the Information Risk Department.
• Conduct, follow up and validate closure of PIR & KCSA review issues action plans as per stakeholder engagement agreements and track to completion within agreed timelines.
• Design and monitor implementation of Information risks awareness program across KCB Group
• Responsible for oversight and challenge of Information risks across KCB Group, including Information Security, Technology and Data quality risks. 

Responsibilities

• Lead and mentor a team of Information Risk Managers and Analysts, fostering a collaborative and high-performing environment.
• Conduct comprehensive reviews and provide independent assurance on projects, cybersecurity, and governance initiatives.
• Offer objective and insightful recommendations to enhance the bank's information systems and ICT infrastructure.
• Ensure the bank's data and systems are secure and compliant with industry standards and regulations.
• Stay updated with emerging technologies and trends, identifying potential risks and opportunities for the bank.
• Collaborate with various departments to understand their information risk needs and provide tailored solutions.
• Develop and implement risk assessment frameworks and methodologies to identify and mitigate potential risks.
• Prepare and present risk reports to senior management, offering clear and actionable insights.
• Build and maintain strong relationships with internal stakeholders and external partners to ensure effective risk management.
• Stay informed about industry best practices and contribute to the bank's overall risk management strategy.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, with a Master's degree preferred.
• Minimum of 8 years of experience in information risk management, with a proven track record of leading teams.
• Certified Information Systems Auditor (CISA) or Certified Information Security Manager (CISM) certification is an advantage.
• Strong knowledge of information security principles, risk assessment methodologies, and industry standards.
• Excellent leadership and mentoring skills, with the ability to inspire and develop a high-performing team.
• Analytical mindset with a problem-solving approach, able to identify risks and propose effective solutions.
• Effective communication skills, both written and verbal, to present complex information to diverse audiences.
• Ability to work independently and manage multiple projects simultaneously, ensuring timely delivery.
• Strong interpersonal skills to build relationships and collaborate with stakeholders at all levels.
• A proactive and innovative mindset, constantly seeking opportunities to enhance the bank's information risk management practices.