IT Manager at R4Kenya

Roles for the IT Manager Job

• Assist with implementation of a new ERP system and any hardware or software requirements necessary for the setup. Work with the vendor team and IT project manager on integration of ancillary softwares with the ERP and any other setup needed.
• Assist with configuration of new ERP system and training of new staff.
• Maintain the ERP system and provide ongoing troubleshooting support for ERP issues. Escalate any issues to the ERP provider as necessary.
• Proactively manage IT within the company recommending new processes and procedures and ensure all documentation is in place and all processes followed.
• Ensure our data is secured, protected against loss and well managed
• Manage our internet network, internet provider and deal with any issues in relation to connectivity.
• Manage the local company wired and wireless intranet.
• Support market research team on use of Echo Mobile platform for collecting customer data.
• Ensure all company laptops and servers have up to date software and anti-virus protection.
• Assist management in ensuring that computers and the network are appropriately used according to policy.
• Manage IT inventory (e.g. printers, laptops, desktops, tablets, phones etc.) ensuring we have adequate equipment, it is maintained as per an agreed preventative maintenance schedule.
• Manage and provide support for issues and queries related to box.com (our cloud based data storage.)
• Provision/de-provision employees for IT systems: email, box, erp and other applicable services and ensure their laptops have required software.
• Help to update and change the website.
• Generally deal with queries and issues relating to IT within the company and provide support to employees.
• Maintain the CCTV system
• Manage the fixed assets register ensuring all are tagged and recorded correctly and approval has been gained before assets leave the factory.
• Manage the procurement of new IT equipment as and when necessary.

IT Manager Job Requirements

• 3 – 5 years progressive IT experience, preferably in an organisation with an ERP system and at least 30 people connected to network each day
• Experience setting up and/or working within an excellent IT department with all best practice processes and procedures.
• Needs to be excellent at using initiative and working autonomously on a day-to-day basis with regular reporting to manager.
• Ability to be exceptionally organized and be proficient at multi tasking
• Excellent problem finding and problem solving skills.
• Excellent communication skills both verbal and written and excellent reporting writing with an ability to present problems with potential solutions and make technical data easily understood.
• College Degree desirable.
• Experience with: Windows 7/10, Windows Server/HyperV, Microsoft Office, Oracle, Mikrotik, Network, Wifi