Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Whether you're seeking vacation housing in Nairobi , meeting rooms for rent in Nairobi or short term rental for a business trip to Nairobi , the Headquarter Inn can meet your needs. Our business services includes queen size beds, instant showers, TV sets, key card locks, study table and walldrobes in all rooms and a multi-purpose conference room with facilit...
Job Purpose:
• To be able to deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail and administer all reservations, cancellations and no-shows, in line with company policy.
Duties:
• To undertake front office duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently.
• To keep up to date with room prices and special offers to provide accurate information to guests.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.
• To administer the general petty cash system and float in an accurate manner.
• To undertake any other duties relevant to the post as and when required.
• Ability to market on social media and other online platforms an added advantage
Skills and Qualifications
• Diploma in front office operations
• Diploma in hotel management a plus
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• The ability to work unsupervised
• Excellent communication skills, fluent in both English and Kiswahili
• Good numerical and computer literacy
• Minimum 2 years’ experience as a Reservation officer or agent in a reputable hospitality outlet or travel agency.
• Applicants are required to be flexible with work schedule, including weekends and night.
• Applicants should be between 24 -30 years of age.
Build your CV for free. Download in different templates.
Join our happy subscribers