Lodge Manager at Sheer Logic

The successful candidates must have at least 5 years Managerial experience in a high end Lodge or Tented Camp, be strong leaders and very customer oriented.

They will be responsible for managing the camps guest experience, front-of-house management, monitoring standards throughout the lodge, marketing, reservations, operations, human resources, repairs & maintenance, staff training, profitability and conservation liaison.

Lodge Manager Job Key Responsibilities

• Provide a welcoming lodge environment for our customers with high standards of service, meals and housekeeping which meet the company’s expectations.
• Maintain the smooth operation of the Lodge, its facilities, infrastructure, services and functions.
• Manage all staff reporting to the position so as to effectively assist, train, develop, motivate and monitor their activities.
• Maintain a safe, harmonious, enjoyable work place environment for staff
• To lead by example in a positive and enthusiastic manner.
• Work closely with the General Manager to create a strong management team
• Prepare and communicate Monthly Management reports to senior management on a regular basis in line with company requirements
• Gain a clear understanding of the staff duties and ensure that these are carried out to the company standards
• Complete weekly rotas for the team and maintain correct staffing level at all times
• Resolve and handle Guest complaints
• Be accountable for all relevant Product delivery and Stock management
• Commercial accountability for Budgeting and Financial Management

Qualifications Lodge Manager Job

• Qualification in Hotel Management degree/diploma from a reputable institution
• Over 5 years of experience in a 5 Star hotel or Tented camp
• Managerial experience in a high end Lodge or Tented Camp
• Should be experience in using sales force software and Opera – sales and front office
• Very good computer skills – MS Office Suite
• Excellent Communication and People skills
• Excellent customer service skills
• Hands on and Problem solver
• Leadership and Management skills
• Be a good motivator