Head of Managed Units at ICT Authority

Head of Managed Units Job Responsibilities

• Design and maintain a managed unit which provides the necessary support for efficient operation of ICTS within a ministry or county in line with ICTA service level agreements (SLAs)
• Orient staff to efficiently work in a Managed Unit
• Manage agreements and service delivery with ICTA and private sector infrastructure and systems service providers to ensure optimal services within Managed Units
• Receive Managed Unit client feedback and respond in a timely and satisfactory manner
• Monitor and evaluate the performance of Managed Units and continuously improve their performance
• Ensure that Managed Units are cost effective
• Market the managed unit approach to ICT management to Ministries and Counties
• Perform any other duties as may be assigned from time to time.

Qualifications for the Head of Managed Units Job

• A university degree in Information and Communication Technology (ICT) or in any other ICT related discipline from a recognised institution
• Nine years relevant experience
• Experience in planning, delivering and monitoring ICT technical services is in line with defined priorities, policies, priorities and budget
• Management experience in leading and developing an ICT support team
• Analytical skills; able to evaluate information and situations and take sound decisions
• Project management skills and ability to priorities
• Excellent organisational and analytical skills, Proven leadership skills