Enterprise Application Analyst at ICT Authority

Enterprise Application Analyst Job Key Tasks

• Assist in identifying maintenance needs for enterprise assets and ensure they are addressed
• Log maintenance requests received and ensure documentation of all relevant details, including impact of issue and the resolution time frame
• Take part in managing the introduction of new or enhance applications or services to end users
• Undertake analysis of user requirements for implementation of new systems or enhancement of the existing systems
• Assist in maintenance of enterprise applications
• Collaborate with vendors and users in undertaking testing of new systems or enhanced systems
• Perform any other duties as may be assigned from time to time.

Key Performance Measures

• No of applications
• Reports

Qualifications for the Enterprise Applications Job

• A university degree in Information and Communication Technology (ICT) or in any other ICT related discipline from a recognized institution
• Two years relevant experience
• Relevant Certification in Enterprise systems
• Good interpersonal skills
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize tasks in a high-pressure environment
• Strong customer service orientation