Dispatch Coordinator at Proemm Limited

Dispatch Coordinator Job Duties and responsibilities

• Provide leadership role and managing the daily operations of dispatch department to ensure customer satisfaction is successfully achieved.
• Manage orders and ensuring efficiency in packing and dispatch.
• Maintain weekly stock take of the inventory in dispatch cold room against what is produced and provide weekly actual time data to production manager.
• Coordinate with production department on stock levels to meet orders.
• Ensure compliance with standard procedures and do quality checks.
• Ensure no substandard goods leave the factory.Manage packers and fostering a positive team environment.
• Dispatching orders in a timely and efficient manner.
• Ensure effective, safe, accurate  and timely completion of  vehicles loading
• Controlling and managing product returns, damaged goods or missed deliveries.
• Managing issues with non- stock items for orders.
• Keeping records of all special customer requirements/fairs on a data base.
• Recording and managing customer requirements for specific day deliveries, special orders for fairs and special customers.
• Keep records and report to the management on a daily basis.
• Proactively address and resolve issues.
• Control distribution & co-ordination of events.
• Ensuring proper maintenance of the cold chain throughout the delivery process and trucks conditions.

Qualifications for the Dispatch Coordinator Job

• A holder of a minimum diploma in business management, supply chain management or related course.
• Should have at least 3 years of experience in a similar role with a food manufacturing company.
• Ability to lead, coordinate resources and staff in department is an efficient and time conscious manner.
• Should possess excellent customer service skills.
• Possess good communication skills both written and spoken.
• Sound ability to handle multiple tasks, set priorities and meet deadlines.
• Superb organizational and detail and result-oriented.
• Proficient in Ms- Word, Ms-Excel, Ms-Power Point, Outlook.
• Be a holder of a valid and clean driving License
• Trained on ISO certification will be an added advantage