SENIOR COMMUNICATION & MARKETING OFFICER at Nairobi Centre for International Arbitration

JOB GRADE - NCIA 4

An officer at this level will report to the Principal Communication & Marketing Officer.

Duties and Responsibilities.

A Senior Communication & Marketing Officer will be responsible for; negotiation of concessionary agreements and memoranda of understanding with service providers of
Alternative Dispute Resolution facilities, venues and related services; liaison for hospitality services, venues and facilities for service users; organizing and managing the
Centre’s events; organizing stakeholders and public events, exhibitions and trade fairs; preparing media briefs; attending to public enquiries and complaints; collecting
information and data for the preparation of the Centre’s newsletter and supplements; collecting data for research on media communications; carrying out general protocol
matters in the Centre; compiling media communication reports; and arranging for media coverage of Centre’s events; compilation and dissemination of data and advisories on
protocol, immigration, taxation and all other regulatory requirements to disputants, arbiters, counsel and other service users; receipt, collation and compilation of client complaints, complements and other feedback data for necessary action by the Centre; conducting baseline surveys and customer satisfaction surveys.

Qualifications

For appointment to this grade, a candidate must have: -

i. Served in the grade of Communication and Marketing Officer for a minimum period of three (3) years;

Or,

Have relevant working experience of at least five (5) years with a minimum of three (3) years in a senior management position in public or private organization;

ii. Bachelor’s Degree in any of the following disciplines: - Communication Studies, Public Relations, or Journalism any relevant and equivalent qualifications from a recognized         institution;
iii. Attended a Senior Management Course in a recognized institution lasting not less than four (4) weeks;
iv. Have met all the requirements of Chapter six (6) of the Constitution of Kenya;
v. Proven knowledge and work experience in communications and marketing strategies; and, Be a member of a recognized professional body in good standing.